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senior network engineer Job Opening In Kuala Lumpur – Now Hiring RecruitFirst


Job description

Overview

Who you'll be working for

Australian-headquartered provider specializing in cybersecurity solutions and managed services (SOC, network security, cloud security, consulting).

What requirements you'll need to be eligible

  • 5+ years in a hands-on Level 2/3 engineering role (network, security, or infrastructure)

  • Strong experience with networking technologies (routing, switching, firewalls)

  • Fortinet experience highly regarded (e.g., FortiGate, FortiManager, FortiAnalyzer)

  • Experience with managed services, MSPs, or client-facing support roles

  • Comfortable working with ITIL-based processes (incident, change, problem management)

  • Excellent troubleshooting and communication skills (both spoken and written English)

  • Proven ability to work independently and lead in a remote setting
  • Nice to have

  • Certifications: NSE4+, CCNP, or equivalent

  • Exposure to SIEM, EDR, or SOC environments

  • Experience with shift-based support or 24x7 environments

  • Familiarity with ticketing tools (ConnectWise, ServiceNow, JIRA, etc.)
  • What you'll be doing on the job

  • Provide Level 2 and Level 3 support across a range of networking and security technologies

  • Act as the regional technical lead and initial point of escalation for offshore operations

  • Assist with onboarding, mentoring, and training of new Malaysia-based engineers

  • Manage and respond to after-hours incidents and support tickets, including maintenance windows and change implementations

  • Monitor SLAs, escalate issues as needed, and ensure quality and consistency across offshore deliverables

  • Collaborate closely with the Australian-based team and contribute to continuous service improvement

  • Document processes, maintain runbooks, and improve knowledge management for the team
  • Required Skill Profession

    Computer Occupations


    • Job Details

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