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Urgent! Senior Support Engineer Job Opening In Bayan Baru – Now Hiring Critical Manufacturing

Senior Support Engineer



Job description

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software.

We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and other Discrete industries.

In 2023, Critical Manufacturing expanded its footprint to Penang, Malaysia.

Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

What you will do:

  • Application Support – provide primary support by dealing with support requests
  • Continuous improvement of support procedures, tools and runtime environment
  • Interact with various internal Product teams to troubleshoot and resolve complex problems
  • Log and track issues ensuring the customer is kept aware of progress

Requirements

What you must have:

  • More than 5 years in application support
  • Great interpersonal and communication skills
  • Time management, organization and prioritization
  • Attention to detail – thorough in work carried out
  • Teamwork – working together to meet deadlines
  • Initiative – seeking continuous improvement and implementing best practice in technology environment
  • Self-motivated and creative in all aspects of your work
  • Excellent English skills – spoken and written

What we consider a plus (not mandatory):

  • Programming skills (C#, Typescript) are desirable.

    However, this is NOT a programming role but rather a software support role
  • Experience with SQL Server
  • Experience with scripting languages (ex: Powershell, Bash)


Required Skill Profession

Computer Occupations



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