About FWD Group
FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world.
The company was established in 2013 and is focused on changing the way people feel about insurance.
FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.
For more information, please visit
FWD Technology and Innovation Malaysia Sdn.
Bhd., known as FWD TIM, was established in late 2019.
Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group.
FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others.
FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.
PURPOSE
Lead the Agile development process and reach the goal of each sprintEngage in project planning, such as budget, human and computing resource allocationsSupervise a group of developers to finish milestones on timeDiscuss with users and provide project timeline, milestones and regular update to the senior managementCollect and analyze user requirements, conduct impact analysis and implement the system designDeliver quality solution and strive for better way to implement in terms of code efficiency and reusabilityWrite and review technical documentations, such as functional specification, technical specification, ER diagram, data flow and network diagramProvide ongoing BAU support for existing systemsImplements computer system requirements by defining and analyzing system problemsOrganize a code review session and decide a set of automated test casesEnsure applications in both desktop and mobile are compatible across different major browsersProvide suggestions on UX/UI design of the systems layoutKEY ACCOUNTABILITIES
Review current technology and drive ways to leverage and improve productivitySelect the right technology solutions for building the regional end-to-end sales platformWork closely with product manager and project team members for delivering quality projects and services.Develop best practices and tools for project execution and management.Maintain and measure the quality of project deliverables within defined and agreed project requirements.Be responsible for the development, maintenance and system support of the existing in-house systemsEnsure quality programming, system testing and documentationMaintain good communication and co-ordination with team members and usersPerform systems administration and daily IT operation tasksLead the Agile Development Life CycleDeliver the solution using CI/CD pipelineOrganize Agile ceremoniesPrepare and write test casesDesign high-level of data workflow and architectureDeploy the solution into different environment, such as Kubernetes system, Linux or Windows serversSupervise a team to finish milestones on timeKEY PERFORMANCE INDICATORS
Business indicators:
Manage to deliver IT projects to align with business growth strategies (As defined in the annual performance review)Technical indicators:
Projects Delivered on Budget: Track your capacity to stay within budgetsIT Support Employees per End Users: Ratio support employees vs end-usersNumber of trainings or certificates acquired per yearNumber of project deliverables per yearManage to meet the preset standard per the IT Service Level Agreement (SLA)EXTERNAL & INTERNAL CONTACTS
FWD local IT teams (Internal) - Infra team
- Information Security team
- Solution delivery team
- Project team
FWD business owners (Internal) - Operation team / Distribution team / Platform team / Finance team
IT external vendors (External)DECISION MAKING
Recommendations on IT solutions, design & approachDecide methodology to implement the requirementProvide ideas to improve implementation workflowDecide how to break down programming tasks and allocate tasks for junior developersQUALIFICATIONS / EXPERIENCE
University degree in Computer Science or equivalentAt least 6 years of application development experienceStrong insurance knowledge, problem solving and analytical skillsStrong leadership experience.
Proven track records in managing regional-based Front-end systems, preferably experiences in implementing IT systems/projects to support Asian countries.KNOWLEDGE & TECHNICAL SKILLS
Good knowledge in container deployment, Kubernetes system, API Gateway, Client/Server, MVC, OOP, RDBMS, automated test and Internet/Intranet environmentProficient in Agile development approachProficient in Java Spring Boot, Node JS and React JS / React NativeExemplify good interpersonal communication skills at all levels of business users, IT, partners and vendorsGood command in both written & spoken English or Cantonese (Mandarin) Broad understanding of the technology industry, including current and emerging digital solutionsDeep appreciation of latest and emerging technologies and practice, such as DevOps, Cloud, Microservice and Mobile development