Senior Technical Consultant

Job description

Join to apply for the Senior Technical Consultant role at The Access Group

Kuala Lumpur, Malaysia

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

About you:

We are seeking an innovative Technical Consultant to join our Professional Services team, with a primary focus on driving technical excellence and exploring AI-powered process improvements for our Access Definitiv payroll platform.

This role is designed for someone with foundational technical knowledge who is eager to grow their expertise in AI and emerging technologies while spending approximately 60% of their time on process optimization and innovation initiatives, with the remaining 40% supporting strategic client implementations.

The successful candidate will work closely with the business to identify and implement process improvements using AI and automation technologies, learning and developing these skills as a core part of the role.

You'll be instrumental in transforming how we deliver payroll solutions by embracing cutting-edge technologies to create scalable, efficient processes.

This role will follow ANZ business hours and comes with a shift allowance to support the working arrangement.

Day-to-day responsibilities

Technical Innovation & Process Improvement (60%)

• Take ownership of AI and automation initiatives from conception through implementation
• Lead technical discovery sessions and champion innovative solutions across the organization
• Partner with the business to identify opportunities for process improvements using AI and machine learning
• Learn and apply new technologies to create innovative solutions for common implementation challenges
• Drive the development of process automation frameworks that can be reused across multiple client implementations
• Build your expertise in AI/ML technologies while creating proof-of-concepts and pilot programs
• Create technical documentation, best practices guides, and reusable implementation templates
• Conduct feasibility studies for AI-driven enhancements to the Definitiv platform
• Take initiative in developing and maintaining automated testing frameworks and quality assurance processes
• Collaborate with product managers to translate field insights into feature requirements and provide technical feasibility assessments
• Act as the bridge between Professional Services and Product teams, influencing product direction based on real-world implementation experience

Strategic Client Delivery (40%)

• Provide technical expertise for high-complexity or strategic client implementations
• Serve as technical escalation point for challenging implementation scenarios
• Conduct technical workshops and training sessions for key clients
• Gather client feedback on technical pain points to inform product and process improvements
• Support pre-sales activities with technical demonstrations and solution architecture for enterprise clients

Your skills and experiences might also include:

• Minimum 5 years of technical experience in payroll systems
• Foundational understanding of technical languages and modern technologies
• Enthusiasm for embracing and learning AI, machine learning, and automation technologies
• Strong analytical mindset with ability to identify opportunities for process improvement
• Deep understanding of Australian payroll legislation and compliance requirements
• Experience with system integration and understanding of how different platforms communicate
• Strong SQL skills and experience with data migration, ETL processes, and data analytics
• Familiarity with coding structures such as Python or similar
• Demonstrated ability to learn new technologies quickly and apply them to solve business problems
• Proven ability to collaborate with product managers to influence product direction based on technical insights
• Excellent problem-solving skills with a curiosity for emerging technologies
• Track record of taking ownership of initiatives and driving them to completion independently
• Ability to provide technical leadership and influence without formal authority

What we offer

On top of a competitive salary, our wellbeing days, 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you.

We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About Access

The Access Group is one of the largest UK-headquartered business management software providers.

It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important.

Access employs approx.

8,500 people, continuously driving product innovation and customer service excellence.

We are committed to creating a welcoming and inclusive environment where everyone can thrive.

If you're excited about this role, you might just be the perfect fit for us.

We wholeheartedly believe in equality for all and the transformative power of diversity.

Love Work.

Love Life.

Be You.

Employment type: Full-time

Job function: Accounting/Auditing and Manufacturing

Industries: Technology, Information and Media

Required Skill Profession

Consulting