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Urgent! SERVICE DESK ANALYST – JAPANESE SPEAKER Job Opening In Kuala Lumpur – Now Hiring HCLTech

SERVICE DESK ANALYST – JAPANESE SPEAKER



Job description

Overview

Service Desk Analyst – Japanese Speaker at HCLTech, Kuala Lumpur, Malaysia.

Responsibilities

  • Handling incoming IT service requests via phone, email, chat, or in person; documenting and categorizing requests for accurate tracking and resolution.

  • Troubleshooting and resolving technical issues (software, hardware, and network); providing clear, concise instructions to users.

  • Escalating complex issues to higher-level support when necessary; maintaining excellent customer service and positive user relationships.

  • Maintaining clear and consistent communication with users throughout issue resolution; providing training and guidance on IT systems and procedures.

  • Maintaining accurate records in a ticketing system; contributing to the knowledge base with solutions and best practices; ensuring IT documentation is up-to-date.

  • Assisting with software installations, upgrades, and maintenance; managing user accounts and access permissions.

  • Monitoring IT infrastructure to identify potential issues and participating in the organization's change management process.

  • Staying up-to-date with the latest IT technologies and trends.

Qualifications

  • Technical skills in troubleshooting common IT issues; knowledge of Windows, macOS, and Linux.

  • Familiarity with network protocols and hardware; experience with IT service management (ITSM) tools.

  • Strong written and verbal communication; excellent customer service and problem-solving abilities; ability to work independently and in a team; ability to handle stressful situations.

  • Education: Associate's or bachelor's degree in IT or a related field preferred.

  • Relevant certifications (e.g., CompTIA A+, ITIL) beneficial; experience in customer service or IT support often required.

  • Proficiency in speaking, reading, and writing in Japanese and English is required.

Employment details

  • Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service and Other
  • Industries: IT Services and IT Consulting

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Required Skill Profession

It & Technology



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