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Urgent! Service Desk Analyst (Japanese Speaker) Job Opening In Selangor Malaysia – Now Hiring Abeam Consulting

Service Desk Analyst (Japanese Speaker)



Job description

Job Responsibilities

  • Respond to self-service tickets and emails, escalating issues to L2 if necessary.

  • Monitor and maintain audit trails of incidents using designated tools.

  • Ensure timely resolution of incidents within defined SLA timeframes.

  • Generate reports and perform statistical analysis from ticketing data.

  • Monitor system components and scheduled events.

  • Alert the support team about critical issues and system failures.

  • Provide first-level support for inquiries, access, and authorization issues.

  • Prepare and submit monitoring reports.

  • Perform ad-hoc tasks and duties as assigned.

Job Requirements

  • Educational background or qualification in IT is an advantage.

  • Willingness to work in shifts.

  • Proficiency in ITSM ticketing tools.

  • Ability to assess and forward requests or complaints appropriately.

  • Capability to perform and respond to Level 1 inquiries and quick fixes.

  • Familiarity with and application of Level 1 handling scripts.

  • Ability to elevate tasks to Level 2 when necessary.

  • Commitment to meeting SLA requirements for initial response and resolution.

  • Proactive in reviewing and following up on open tickets for Level 1 and Level 2.

  • Experience in SAP is an added advantage.

  • A1 to A2 (Japanese and English language proficiency (reading, writing, speaking) is required.)

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Required Skill Profession

It & Technology



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