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Service Desk Analyst (Mandarin speaker) Job Opening In Kuala Lumpur – Now Hiring Abhidi solution


Job description

Abhidi solution is an IT consultancy firm

The Role

Responsibilities:

  •  Image and install software on Windows and Apple laptops/desktops, including iMacs, ensuring proper configuration for new setups, system moves, additions, and changes.
  • Provide remote software installation and support.
  • Troubleshoot and resolve post-deployment issues across multiple platforms, including Windows, MacOS, and mobile devices.
  • Install, maintain, and troubleshoot printers.

    Provide break/fix support as needed.
  • Oversee the disposal, redeployment, and reclamation of hardware assets.
  • Ensure all incoming equipment is properly tagged and entered into the asset management system.
  • Maintain an accurate inventory of hardware, and provide weekly reports on physical counts and outflows of equipment.
  • Coordinate shipping and logistics for hardware, ensuring timely deliveries and returns.
  • Coordinate data backup processes and support data recovery efforts, ensuring data integrity and availability.
  • Manage hardware refresh cycles, including warranty and out-of-warranty repairs and replacements.
  • Collaborate with external suppliers and vendors to schedule repairs for malfunctioning hardware.
  • Provide walk-up support for end users, addressing hardware and software issues promptly.
  • Offer specialized support to executives (VIPs), ensuring minimal disruption to their work.
  • Provide audio and video support, including system health checks and troubleshooting.
  • Work with external vendors to coordinate dispatch and repair support, ensuring timely resolution of hardware issues.
  • Open, manage, and close service requests.

    Track and assign incidents, ensuring timely resolution in line with service level agreements (SLAs).
  • Manage the classification, assignment, and tracking of requests to ensure efficient completion.
  • Collaborate with cross-functional teams (e.g., HR, IT) to support the onboarding process for new hires, ensuring seamless equipment provisioning and setup.
  • Ensure that all hardware and software resolutions align with company policies, standards, and best practices.

Ideal Profile

  • Diploma/Bachelor’s degree in Information Technology/related field OR equivalent experience.
  • 3-5 years of IT experience, including technical training.
  • At least 2 years of experience in a Global Service Desk Team or similar support role.
  • Strong knowledge of Windows and MacOS (including laptops).
  • Experience with Windows 10 imaging.
  • Basic understanding of networking (TCP/IP, Windows Networking, Ethernet).
  • Experience with networked printers (queue creation, server maintenance).
  • Familiarity with MS Office Suite (Word, Excel, PowerPoint, Outlook).
  • Experience using ITSM tools (e.g., Remedy, HP Service Center).
  • Knowledge of Active Directory and Exchange (user accounts, mailboxes, distribution lists).
  • Remote desktop support (e.g., Bomgar, WebEx, SMS, Windows tools).
  • Experience supporting desktop/laptop computers, printers, and mobile devices (PDA, Blackberry).
  • Support for various software (Adobe Acrobat, WinZip, browsers, VPN, etc.).
  • Strong written and verbal communication skills.

What's on Offer?

  • Attractive Salary & Benefits
  • Opportunity to make a positive impact
  • Opportunity within a company with a solid track record of performance

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Service Desk roles.

5151 Jobs in Malaysia
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1117 Jobs in Kuala Lumpur
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Download Service Desk Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Service Desk Analyst (Mandarin speaker) Job?

Great news! is currently hiring and seeking a Service Desk Analyst (Mandarin speaker) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Abhidi solution adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Service Desk Analyst (Mandarin speaker) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Analyst (Mandarin speaker)?

Key qualifications for Service Desk Analyst (Mandarin speaker) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Desk Analyst (Mandarin speaker)?

To improve your chances of getting hired for Service Desk Analyst (Mandarin speaker), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Desk Analyst (Mandarin speaker) Job Success

Abhidi solution interview tips for Service Desk Analyst (Mandarin speaker)

Here are some tips to help you prepare for and ace your Service Desk Analyst (Mandarin speaker) job interview:

Before the Interview:

Research: Learn about the Abhidi solution's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk Analyst (Mandarin speaker) interview at Abhidi solution, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Abhidi solution's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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