Urgent! Service Desk Analyst (Mandarin Speaker) Job Opening In Subang Jaya – Now Hiring DXC Technology
Job Description:
JOB SUMMARY:
To log, validate and diagnose customer issues, on the full range of products and applications used at the customer site.
Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group.
Ensure escalation and management of calls is to agreed service levels.
Profile:
· The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment.
He/she will be strongly team-focused and have proven communication skills.
The candidate is flexible and willing to work variable shift pattern.
· Preferably the suitable candidate has a technical aptitude and a basic understanding of various hardware, software, Microsoft® operating systems and applications.
· Excellent verbal and written communication skills in Mandarin and English.
· Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.
Responsibilities & Activities:
· Answer contacts promptly and professionally
· Log/Validate all contacts Call Handling Database
· Resolve a high percentage of customer problems using the relevant tools and systems
· Manage end to end all calls logged, providing regular updates to customers on call status
· Complete follow-on actions as appropriate
· Invoke Escalation Procedures within defined time frames
· Adhere to account Policies & Procedures
· Work to achieve individual and team goals
· Protect confidential and sensitive information and materials
· Observe strict compliance to licensing, copyright and trademark legislation
· Accomplish other duties as required
· Adhere to all DXC Policies & Procedures – Including Security and SOBC
Core Competency:
· Ability to communicate at all levels, both technically and non-technically
· Professional & confident
· Good time management skills
· Excellent communication (written and oral) and listening skills
· Ability to perform well as part of a team under direct supervision
· Strong customer focus with prior experience in a customer service role
· Strong interpersonal skills
· Analytical and diagnostic skills
· Desire to work in a rapidly changing environment
· Demonstrated ability to prioritize tasks and work under pressure
· Demonstrated ability to actively participate and work within a team
· Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes
· Ability to comprehend and uphold DXC Policies and Procedures Adherence to 24 X 7 roster
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We’re committed to fostering an inclusive environment where everyone can thrive.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Subang Jaya, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Subang Jaya, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5166 jobs in Malaysia and 678 jobs in Subang Jaya. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! DXC Technology is currently hiring and seeking a Service Desk Analyst (Mandarin Speaker) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Analyst (Mandarin Speaker) Jobs Subang Jaya.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DXC Technology adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Analyst (Mandarin Speaker) Jobs Malaysia varies, but the pay scale is rated "Standard" in Subang Jaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Analyst (Mandarin Speaker) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Desk Analyst (Mandarin Speaker), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Analyst (Mandarin Speaker) interview at DXC Technology, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DXC Technology's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Service Desk Analyst (Mandarin Speaker) is easy with Malaysia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!
