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Urgent! SERVICE DESK ANALYST –THAI SPEAKER Job Opening In Kuala Lumpur – Now Hiring HCLTech

SERVICE DESK ANALYST –THAI SPEAKER



Job description

Lead Recruiter / Lead Talent Acquisition Partner

Key Responsibilities:

  • Serve as the primary point of contact for end-users seeking technical support via phone, chat, or web.

  • Perform accurate and efficient remote troubleshooting using diagnostic tools and standard methodologies.

  • Analyze customer-reported issues and determine appropriate solutions or escalation pathways.

  • Guide users through step-by-step resolution processes with clarity and professionalism.

  • Escalate complex or unresolved issues to the relevant second-level support teams in a timely manner.

  • Provide accurate and up-to-date information on IT products, services, and policies.

  • Maintain detailed logs of all customer interactions, problems, and resolutions in the ticketing system.

  • Conduct follow-ups to ensure incident resolution and maintain a high level of customer satisfaction.

  • Collaborate with internal teams to relay customer feedback and identify opportunities for process improvement.

  • Contribute to documentation, knowledge bases, and continuous service enhancement initiatives.

Job Requirements:

  • Language Proficiency: Fluency in Thai is mandatory.

  • Education: Bachelor’s Degree or Diploma in Computer Science, Information Technology, or a related technical discipline.

  • Experience: 2+ years of experience in a call center or IT service desk environment.

  • Technical Competencies: Strong understanding of operating systems, mobile technologies, and standard IT hardware/software.

  • Familiarity with Microsoft Office Suite, remote desktop tools, and basic database concepts.

  • Ability to diagnose and resolve common technical issues independently.

  • Soft Skills: Excellent verbal and written communication skills.

  • Strong interpersonal skills and a customer-centric mindset.

  • Ability to work effectively under pressure and manage time efficiently.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Customer Service

Industries

  • IT Services and IT Consulting

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Required Skill Profession

It & Technology



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