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Urgent! Snr Exec/Exec - Personal Financial Services (Operations & Customer Service) Job Opening In Malaysia, Malaysia – Now Hiring Hong Leong Bank Berhad

Snr Exec/Exec Personal Financial Services (Operations & Customer Service)



Job description

If you are looking to excel and make a difference, take a closer look at us…

Job Responsibilities:
Sales & Service

  • Providing superior service to branch customers and cross selling of bank products as applicable

  • Required to carry clear sales targets for specific products

  • Assist in the management of branch queue time as per the Bank’s approved Service Level Agreement

  • Learning and using I-Pads/other devices (if applicable to branch) for customers service/ cross selling

  • Perform Meeter-Greeter/Navigator role on rotational basis / as applicable

  • Assist in calling up customers for service / sales interactions

  • Stepping out of the branch to meet customers for service / sales discussions occasionally / as applicable

  • Support Bank’s Digital Transformation initiatives

  • Accepting assignments as required to maintain adequate staffing levels throughout branch network within the Region.

  • Operations

  • Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank from time to time) in a timely and accurate manner.

  • Over-riding of transactions.

  • Perform Self-Audit Check diligently as required

  • Comply to Bank’s internal SOPs as applicable

  • On stand-by during weekend for SST activities / as applicable

  • Perform Relief CSOM functions / as applicable

  • Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier)

  • Comply to staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation

  • Observe the Bank’s Code of Conduct & Ethics

  • Other Responsibilities

  • Maintaining confidentiality of customers and Bank’s information in a responsible manner

  • Keeping a clean, organized work area and maintain a professional appearance

  • Attending all trainings as applicable including e-learning/Smart-up

  • Filing of reports

  • Occasionally help in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc.

  • Carrying out other duties as assigned periodically.

  • Job Requirements:

  • Candidate must be a minimum Diploma holder in any related field

  • Related working experience in Financial Institution especially in front line would be an added advantage

  • Must have integrity and accountability


  • Required Skill Profession

    Financial Clerks



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