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Software Support Engineer Job Opening In Petaling Jaya – Now Hiring Hilti Group


Job description

What's the role?

It’s an incredibly exciting time to join the Hilti Digital Platforms team! We are redesigning the future of digital at Hilti and are looking for new team members to play an integral part in our digital transformation journey.

As a Software Engineer in Support, you will work in a global, collaborative, fun, and agile work environment; you will be responsible for Service Now ticket support, troubleshooting and modifying our Enterprise E-commerce applications.

Who is Hilti?

At Hilti, we are a passionate global team committed to making construction better.

As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.



Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.


What does the role involve?

As a Software Engineer in DevOps and Support Team, you provide support for our Enterprise E-commerce applications through ServiceNow tickets, troubleshooting and configuring various applications, application development, and thought leadership in a highly agile team environment.



  • You manage the backlog of tickets to act swiftly to resolve the incidents and respond to support/access requests.

  • You manage SLA (service level agreement) and ensure the value creation for our customers and our organization.

  • You provide support to a portfolio of initiatives and roll out of new projects across markets and business units, when necessary.

  • You work in close collaboration with quality assurance team, development team, DevOps team, and other stakeholders.

  • You create documentation of processes and case studies to create a knowledge base.

  • You keep the high standards of the team for answering questions, sharing knowledge and offering help to other members of the team and the organization.

  • The job doesn’t stop with support! We are building Hilti’s next generation of developers and DevOps engineers through this team as you learn the applications from top to bottom.

    We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.

    What do we offer?

    We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it.

    Some of our benefits include:

  • A caring and performance-oriented culture.

  • A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.

  • Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.

  • Click on the link to know more
  • What you need is:

  • Bachelor’s Degree in Computer Science, Computer Engineering, or related field, or equivalent practical experience.

  • Previous exposure to any of the following technologies: Java, Spring, GraphQL, Angular, NodeJS, Cloud, Git, Kubernetes and Docker.

  • Good communications skills in English, an agile mindset, and excellent problem-solving skills.


  • Why should you apply?

    The Strategic Marketing team, at our three locations in Boulogne-Billancourt - France, Texas - USA, and Kuala Lumpur - Malaysia, consists of 130+ team members in 15+ scrum teams working with the newest technologies to create a unique user experience for Hilti’s extraordinary products and services.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Software Support Potential: Insight & Career Growth Guide


    Real-time Software Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Software Support in Petaling Jaya, Malaysia, highlighting market share and opportunities for professionals in Software Support roles.

    8185 Jobs in Malaysia
    8185
    743 Jobs in Petaling Jaya
    743
    Download Software Support Jobs Trends in Petaling Jaya and Malaysia

    Are You Looking for Software Support Engineer Job?

    Great news! is currently hiring and seeking a Software Support Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hilti Group adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Malaysia laws and regulations

    What Is the Average Salary Range for Software Support Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Petaling Jaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Software Support Engineer?

    Key qualifications for Software Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Software Support Engineer Job Success

    Hilti Group interview tips for Software Support Engineer

    Here are some tips to help you prepare for and ace your Software Support Engineer job interview:

    Before the Interview:

    Research: Learn about the Hilti Group's mission, values, products, and the specific job requirements and get further information about

    Other Openings

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    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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