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Urgent! Software System Support Specialist Job Opening In Johor Bahru – Now Hiring Manja Technologies

Software System Support Specialist



Job description

Responsibilities



  • Respond to customer queries in a timely and accurate way, via phone, email or chat

  • Identify customer needs and help customers use specific features

  • Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)

  • Share feature requests and effective workarounds with team members

  • Inform customers about new features and functionalities

  • Follow up with customers to ensure their technical issues are resolved

  • Gather customer feedback and share with our Product, Sales and Marketing teams

  • Assist in training junior Customer Support Representatives

  • Update our internal system with info about technical issue to get dev team address the issue if identify as tech issue



Requirements and skills



  • We are looking for individuals that have an excellent command of spoken and written English.


  • Degree in Computer science, information technology, or similar degree preferred

  • Possess 1 – 2 years technical helpdesk experience – experience with Jira ticketing is a plus

  • Have knowledge of software applications, debugging and programming

  • Excellent problem solving and follow up skills to ensure all tickets are closed in a timely manner.


  • Naturally curious: passionate about identification of root causes and solving problems at the root.


  • Excellent Organization and time management skills, analytical skills, attention to detail and accuracy.


  • Intermediate computer and Microsoft Excel skill

  • Ability to learn new systems quickly

  • Ability to translate customer issues into actions for the engineering and product teams, achieving positive customer results.


  • Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business.


  • Willing to work extra hours to support customer queries if required.




Seniority level



  • Executive



Employment type



  • Full-time



Industries



  • Transportation, Logistics, Supply Chain and Storage

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Required Skill Profession

It & Technology



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