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Software Technical Support Engineer Job Opening In Kuala Lumpur – Now Hiring Tungsten Automation


Job description

Software Technical Support Engineer

Tracking Code: A25-143

Job Location

Level 31 Menara Prestige, No 1 Jalan Pinang, Kuala Lumpur,

Job Level

Choose One

Category

Technical Support

Position Type

Full-Time/Regular

Do you thrive on solving complex technical challenges?

Do you have strong analytical skills and enjoy working in a customer-facing role?

Are you excited to see your work impact diverse IT systems?

If so, we invite you to explore this exciting opportunity at Tungsten Automation!

We’re looking for a proactive, detail-oriented problem solver who is ready to take ownership and drive results.

In return, we offer a competitive salary, excellent working conditions, and opportunities for both national and international career growth.

About the Role

As a Technical Support Engineer, you will play a crucial role in providing expert technical support for our business partners.

You'll work closely with Product Development and Professional Services to deliver comprehensive solutions, enhance software functionality, and drive process improvements.

In this role, you will be responsible for delivering telephone and web-based support for Tungsten Automation products, ensuring smooth customer experience and efficient issue resolution.

Your Responsibilities

  • Diagnose, troubleshoot, and resolve customer inquiries via email, phone, remote access, and other support channels.

  • Identify and solve application-related issues, including design and configuration challenges.

  • Clearly communicate complex technical issues to various teams, including Product Management, Software Engineering, Sales, and Quality Assurance.

  • Escalate complex issues to senior engineers or R&D, providing detailed documentation and analysis for resolution.

  • Recreate customer environments to determine the root cause of technical problems.

  • Test and validate software updates, upgrades, and hotfixes to ensure reliability.

  • Maintain and expand our technical knowledge base by creating and updating documentation.

  • Participate in regular team meetings to share insights, best practices, and updates.

Required Skills

  • Service-Oriented Mindset: A client-first approach with a strong problem-solving attitude.

  • Communication & Collaboration: Excellent interpersonal skills to engage effectively with customers, partners, and internal teams.

  • Technical Expertise: Ability to quickly learn new products and develop in-depth knowledge of their configurations.

  • Customer-Focused Communication: Strong ability to interact professionally with clients and business partners.

  • Problem-Solving: Quick thinking and resourcefulness in troubleshooting and resolving technical issues.

  • Teamwork & Collaboration: Ability to work cross-functionally with various departments to drive successful outcomes.

  • Independence & Initiative: Self-motivated and capable of taking ownership of projects with minimal supervision.

  • Adaptability: Comfortable working in a fast-paced, ever-evolving technical environment.

Preferred Technical Skills

  • Operating Systems: Windows Server, Linux
  • Databases: SQL Server, Oracle, DB2
  • Web Application Servers: Tomcat, WebSphere

Note: While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

#J-18808-Ljbffr

Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Software Technical Potential: Insight & Career Growth Guide


Real-time Software Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Software Technical in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Software Technical roles.

5996 Jobs in Malaysia
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1234 Jobs in Kuala Lumpur
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Download Software Technical Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Software Technical Support Engineer Job?

Great news! is currently hiring and seeking a Software Technical Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tungsten Automation adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Software Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Software Technical Support Engineer?

Key qualifications for Software Technical Support Engineer typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Software Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Software Technical Support Engineer Job Success

Tungsten Automation interview tips for Software Technical Support Engineer

Here are some tips to help you prepare for and ace your Software Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the Tungsten Automation's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Software Technical Support Engineer interview at Tungsten Automation, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tungsten Automation's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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