Solution Consultant

• Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
  
  
• Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
  
  
• Self-motivated and a team player.
  
  
• Maintain policies and procedures when working with clients and provide appropriate information.
  
  
• Collaborate with team members on knowledge transfer, procedures, and standards.
  
  
• Maintain accurate records of daily communications and issues resolved.
  
  

Requirements

• Strong verbal and written communication skills in English.
  
  
• Good computer knowledge.
  
  
• Self-motivated and a team player.
  
  
• Excellent attendance and punctuality.
  
  
• Should be open to working night shifts.