Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Specialist Technical Support ANZ.
Malaysia Jobs Expertini

Urgent! Specialist - Technical Support - ANZ Job Opening In Kuala Lumpur – Now Hiring Scicom MSC Berhad

Specialist Technical Support ANZ



Job description

Responsibilities

  • Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.

  • Troubleshooting to identify hardware or software products that are defective.

  • Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.

  • Provides input on recurring customer problems and shares that information with ither technical team members when relevant.

  • Working with the TAM Team monitors and tracks issues to ensure accurate resolution.

  • Monitors own “Open Case” workload and drives to closure.

Skills Required

  • Working Knowledge of Windows Operating Systems and MS Products.

  • Proven ability to troubleshoot Client solutions.

  • Effective communication skills at all levels – written and verbal – English language.

  • Superior customer service skills
  • Proven ability to learn new and complex technology.

  • Able to prioritize in a fast paced, dynamic work environment.

The Package

  • Attractive Salary (RM4,000 - RM4,500).

  • Performance related bonus for confirmed staff.

  • Annual Leave 15 days.

  • Medical Leave 14 days.

  • Medical and hospitalization coverage.

  • Working Location: Kuala Lumpur.

#J-18808-Ljbffr


Required Skill Profession

It & Technology



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Specialist Technical Potential: Insight & Career Growth Guide