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Urgent! Store Manager l Massimo Dutti Pavilion Job Opening In Kuala Lumpur – Now Hiring Zara

Store Manager l Massimo Dutti Pavilion



Job description

Overview of the Role

The Store Manager is responsible for consistent operational excellence in the store and has full P&L responsibility and ensures Brand compliance for the store.

He / She creates a working environment which encourages Brand values, teamwork and delivery of the results and exceptional customer service.

Responsibilities

Drive Sales

  • Lead by example in customer service, greet customer and give assistance and make sure standards are followed to reflect a strong image for our brands and company.

  • Reviews and analyses sales figures to identify opportunities to develop and drive sales performance at department and BU level.

  • Engages with relevant department colleagues to enlist support for local opportunities that deliver sales growth for the store.

  • Analyses and demonstrates an understanding of the competition and identifies opportunities to exploit at store level.

  • Demonstrates an understanding of the customer and challenges their team to drive conversion, average basket, UPT and maximize sales.

  • Scheduling and daily planning for store cover, based on sales trend/week and hours/day.

Commercial & Visual

  • Deliver store standards and implement impactful, commercially focused events.

  • Ensure product presentation aligns with brand guidelines and seasonal launches.

  • Highlight merchandise through effective Visual Merchandising.

  • Benchmark standards with peer stores and competitors, creating an aspirational shopping environment.

Stock Management

  • Adhere to SOPs for stock management (receiving, cycle counts, transfers, returns, damaged items, etc.) and communicate with relevant departments.

  • Ensure proper OPS team cover for replenishment of best sellers and coordinate with Commercial and Merchandiser teams.

  • Regularly review top/bottom selling lines and stockholding areas to maximize sales and identify risks.

Service Standards

  • Role model exceptional service, generating excitement and commitment.

  • Address customer complaints, prioritizing satisfaction.

  • Ensure effective replenishment and compliance with company standards.

  • Seek and use customer feedback to drive improvements.

Service Measurements

  • Analyze Mystery Shop reports, implement action plans, and challenge teams for improvement.

  • Regularly recognize excellent service with clear communication.

Compliance

  • Ensure adequate resourcing and thorough knowledge of all compliance issues.

  • Keep employees updated on SOPs and implement self-assessment audits.

  • Review audit reports and create action plans with management.

Health & Safety

  • Deliver a safe trading environment, reviewing risks weekly with the Health and Safety officer.

  • Ensure maintenance issues are reported and resolved promptly.

  • Regularly review cleaning contractors for compliance with brand standards.

Duty Management

  • Train section managers for duty/key holder roles and incident management.

Loss & Prevention

  • Ensure adherence to cash management and security procedures.

  • Conduct routine checks on stockroom and shop floor, monitor for theft, and deploy staff accordingly.

People Policies and Process

  • Implement company policies for absence, leave, and discipline.

  • Understand HR policies to drive positive employee behavior.

Voice of Employee

  • Engage regularly with employees to promote communication and involvement.

Performance Development (PDR)

  • Partner with Store Manager and HRBP to ensure completion of required trainings and participate in performance reviews.

Profitability

  • Deliver efficient use of FTE, manage shrinkage, and drive cost improvements.

Requirements

  • Minimum 8 years’ experience in fashion retail operations in a managerial role, preferably in fashion/sports retail.

  • Strong people management and service orientation.

  • Motivated, target- and KPI-driven.

  • Experience and passion for fashion brands.

  • Commercial acumen, excellent communication, and interpersonal skills.

  • Willingness to work retail hours and public holidays.

  • Proficient in Microsoft Office and Internet savvy.

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Required Skill Profession

Management & Operations



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