• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Malaysia Jobs Expertini

Support Automation Engineer Job Opening In Kuala Lumpur – Now Hiring Napier AI


Job description

Support Automation Engineer

Napier AI Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Application Deadline: 5 December 2025

Department: Support

Location: Kuala Lumpur

Overview of the role: We are embedding AI at the heart of our operations to scale, improve efficiency, and deliver better experiences for customers and internal teams.

To accelerate this journey, we are hiring an AI Enablement Specialist who will take end‑to‑end accountability for curating knowledge, structuring workflows, and enabling teams to get the most from AI agents and automation.

This is a cross‑functional role spanning knowledge management, service management, AI configuration, and stakeholder enablement.

You will ensure our AI foundation is strong, adoption is high, and outcomes are measurable.

The ideal candidate combines experience in service management (ITIL, Jira Service Management or similar) with an AI‑first mindset—someone who has configured AI agents, understands what makes them effective, and can help teams trust and adopt them.

What you’ll be doing: Automation Support Engineer

  • Knowledge & Content Management
    • Curate and maintain knowledge sources, structuring them for both human and AI consumption.

    • Categorise and maintain content across customer‑facing, AI‑facing, and internal use cases.

    • Define content quality standards (taxonomy, tagging, governance) to ensure reliability of AI answers.

  • AI Adoption & Stakeholder Enablement
    • Partner with internal teams to embed AI in their day‑to‑day workflows.

    • Run workshops, create enablement materials, and provide hands‑on guidance for effective AI use.

    • Act as the key contact for AI adoption, building trust and awareness across the organisation.

  • Service Management & Workflow Optimisation
    • Apply ITIL and service desk expertise to design workflows that integrate with AI.

    • Support configuration and optimisation of enterprise platforms (e.g., JSM, ServiceNow, Zendesk).

    • Identify repetitive processes that can be automated, reducing manual effort and improving service levels.

  • AI Agent Performance & Continuous Improvement
    • Configure and fine‑tune AI agents (prompts, workflows, integrations) to improve accuracy and usefulness.

    • Establish feedback loops with users to refine AI behaviour.

    • Track adoption, deflection rates, and accuracy metrics – reporting results to leadership regularly.

    • Identify risks and manage governance aspects such as data integrity, bias, and compliance with policies.

Do you have what it takes

Must-Have

  • Strong experience with enterprise service management platforms (Jira Service Management, ServiceNow, or similar).

  • Knowledge of ITIL principles and applying them in real‑world environments.

  • Experience configuring or working with AI agents (professional or personal projects).

  • Proven ability to design and manage structured knowledge bases (Confluence, SharePoint, Notion).

  • Excellent stakeholder engagement and communication skills – able to work with engineers, business users, and executives.

  • Analytical mindset with ability to define KPIs and measure adoption and performance of AI solutions.

Nice-to-Have

  • Hands‑on scripting/automation skills (Python, JavaScript, Zapier, Power Automate, n8n, Workato).

  • Experience in regulated industries (e.g., financial services, FinCrime, RegTech).

  • Familiarity with AI governance frameworks, compliance, or responsible AI principles.

Success in this Role Looks Like

  • AI knowledge base structured, trusted, and actively maintained.

  • Stakeholders across functions adopt AI in their workflows.

  • AI agents consistently improve in accuracy and coverage through feedback loops.

  • Clear adoption metrics and success stories are shared with leadership.

  • Processes are more automated, reducing manual workload and improving SLAs.

Why Napier

  • Comprehensive private healthcare.

  • 18 days of annual leave, increasing with tenure + bank holidays + your birthday and an additional wellness day.

  • Employee Provident Fund.

  • Group Life Assurance.

  • Work from anywhere for up to 1 month.

  • Flexibility in work schedules and locations, ensuring a work‑life balance.

    • This role can be fulfilled either with a hybrid approach or fully in‑office – depending on your preference.

  • An open and flexible culture that allows you to work in the best way for you.

Please note applicants must have the right to work in Malaysia.

We are unable to offer sponsorship or take over sponsorship of employment visas at this time.

#J-18808-Ljbffr

Required Skill Profession

Engineering


  • Job Details

Related Jobs

Napier AI hiring Automation Support Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Napier AI
Kuala Lumpur, Kuala Lumpur, Malaysia
Reinhausen Asia-Pacific Sdn. B hiring Sales Support Engineer, Automation Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Reinhausen Asia-Pacific Sdn. B
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Maschinenfabrik Reinhausen hiring Sales Support Engineer, Automation Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Maschinenfabrik Reinhausen
Kuala Lumpur, Kuala Lumpur, Malaysia
MR DIY Malaysia hiring System Support Engineer (Automation Warehouse) Job in Seri Kembangan, Selangor, Malaysia
MR DIY Malaysia
Seri Kembangan, Selangor, Malaysia
Living in a Bubble hiring Automation Engineer Job in Malaysia
Living in a Bubble
Malaysia
Sika hiring Automation engineer Job in Hulu Kelang, Selangor, Malaysia
Sika
Hulu Kelang, Selangor, Malaysia
JACOBS DOUWE EGBERTS hiring Automation Engineer Job in , , Malaysia, , , Malaysia, Malaysia
JACOBS DOUWE EGBERTS
, , Malaysia, , , Malaysia, Malaysia
Maybank hiring Automation Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Maybank
Kuala Lumpur, Kuala Lumpur, Malaysia
Maybank hiring Automation Engineer Job in , Kuala Lumpur, Malaysia, Kuala Lumpur, Malaysia
Maybank
, Kuala Lumpur, Malaysia, Kuala Lumpur, Malaysia
Sika hiring Automation engineer Job in , , Malaysia, , , Malaysia, Malaysia
Sika
, , Malaysia, , , Malaysia, Malaysia
Port of Tanjung Pelepas hiring ENGINEER. AUTOMATION Job in , , Malaysia, , , Malaysia, Malaysia
Port of Tanjung Pelepas
, , Malaysia, , , Malaysia, Malaysia
Sika hiring Automation engineer Job in Port Klang, Selangor, Malaysia
Sika
Port Klang, Selangor, Malaysia
Confidential hiring Automation Engineer Job in Pasir Gudang, Johor, Malaysia
Confidential
Pasir Gudang, Johor, Malaysia
Jabil hiring Automation Engineer Job in Sungai Petani, Kedah, Malaysia
Jabil
Sungai Petani, Kedah, Malaysia
Living in a Bubble hiring Automation Engineer Job in , , Malaysia, , , Malaysia, Malaysia
Living in a Bubble
, , Malaysia, , , Malaysia, Malaysia
Sanjung AMS Sdn Bhd hiring Automation Engineer Job in , Selangor, Malaysia, Selangor, Malaysia
Sanjung AMS Sdn Bhd
, Selangor, Malaysia, Selangor, Malaysia
Randstad Malaysia hiring automation engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Randstad Malaysia
Kuala Lumpur, Kuala Lumpur, Malaysia
Confidential hiring Automation Engineer Job in Bayan Lepas, Penang, Malaysia
Confidential
Bayan Lepas, Penang, Malaysia
Mah Sing Plastics Industries hiring Automation Engineer Job in Port Klang, Selangor, Malaysia
Mah Sing Plastics Industries
Port Klang, Selangor, Malaysia
Ferrotec Power Semiconductor Malaysia hiring Automation Engineer Job in , Kedah, Malaysia, Kedah, Malaysia
Ferrotec Power Semiconductor Malaysia
, Kedah, Malaysia, Kedah, Malaysia
Hong Leong Bank Berhad hiring Executive - HLISB-Ops & Automation Support - (Operations & Automation) Job in Damansara Town Centre, Federal Territory of Kuala Lumpur, Malaysia
Hong Leong Bank Berhad
Damansara Town Centre, Federal Territory of Kuala Lumpur, Malaysia
Finexus International Sdn Bhd hiring Test Automation Engineer Job in my, my, Malaysia
Finexus International Sdn Bhd
my, my, Malaysia
Hilti Group hiring Test Automation Engineer Job in Petaling Jaya, Selangor, Malaysia
Hilti Group
Petaling Jaya, Selangor, Malaysia
Two95 International Inc. hiring QA Automation Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Two95 International Inc.
Kuala Lumpur, Kuala Lumpur, Malaysia
Qashier Pte Ltd hiring Test Automation Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Qashier Pte Ltd
Kuala Lumpur, Kuala Lumpur, Malaysia
Antler hiring Test Automation Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Antler
Kuala Lumpur, Kuala Lumpur, Malaysia
Chumbaka hiring Data & Automation Engineer Job in , , Malaysia, , , Malaysia, Malaysia
Chumbaka
, , Malaysia, , , Malaysia, Malaysia
IPID hiring Automation QA Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
IPID
Kuala Lumpur, Kuala Lumpur, Malaysia
Confidential hiring Automation Lead Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Confidential
Kuala Lumpur, Kuala Lumpur, Malaysia
Pentamaster Corporation Berhad (Official) hiring Software Automation Engineer Job in , Penang, Malaysia, Penang, Malaysia
Pentamaster Corporation Berhad (Official)
, Penang, Malaysia, Penang, Malaysia
Biocon Biologics hiring Instrumentation & Automation Engineer Job in Gelang Patah, Johor, Malaysia
Biocon Biologics
Gelang Patah, Johor, Malaysia
Confidential hiring AI Automation Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Confidential
Kuala Lumpur, Kuala Lumpur, Malaysia

Unlock Your Support Automation Potential: Insight & Career Growth Guide


Real-time Support Automation Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Automation in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Support Automation roles.

5111 Jobs in Malaysia
5111
1248 Jobs in Kuala Lumpur
1248
Download Support Automation Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Support Automation Engineer Job?

Great news! is currently hiring and seeking a Support Automation Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Napier AI adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Support Automation Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Support Automation Engineer?

Key qualifications for Support Automation Engineer typically include Engineering and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Support Automation Engineer?

To improve your chances of getting hired for Support Automation Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Support Automation Engineer Job Success

Napier AI interview tips for Support Automation Engineer

Here are some tips to help you prepare for and ace your Support Automation Engineer job interview:

Before the Interview:

Research: Learn about the Napier AI's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Support Automation Engineer interview at Napier AI, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Napier AI's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Support Automation Engineer Positions

Setting up job alerts for Support Automation Engineer is easy with Malaysia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!