• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Malaysia Jobs Expertini

Support Delivery Manager II Position in Malaysia - Akamai Technologies


Job description

Overview

Join to apply for the Support Delivery Manager II role at Akamai Technologies .

Are you passionate about ensuring customer success?

Does solving complex challenges motivate and excite you?

Join our Global Support Team! Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision.

We collaborate to understand our customer needs and to deliver results for their growth and success.

We build trusted relationships through clear communication, honesty and listening to our customers.

Responsibilities

  • Leading client's onboarding experience across a range of relationships and stakeholder matrix
  • Developing good partnership with customer stakeholders, using in-depth knowledge of the products, business processes
  • Being a customer advocate to influence product roadmap/improvements via engineering partnerships to map features accordingly
  • Identifying & escalate risks to the customer & coordinate across Support, Engineering, Professional Services and Products teams
  • Leveraging on key metrics to build Service Improvement Plans (SIPs) to address business challenges by customers
  • Being a trusted advisor; single point of escalations, driving operational improvements to mitigate future risks
  • Monitoring & customize key performance metrics to mitigate future risks to customer events & adopt best practices

What You’ll Do / Qualifications

  • 6 years of relevant experience & Bachelor in Computer Science, Engineering or its equivalent
  • Experience working in account management or customer success role in a technical environment
  • Experience of analyzing data to inform continuous process improvements
  • Have basic understanding of networking and internet protocols such as Managed Security Services, DNS, HTTP and TCP/IP
  • Demonstrate aptitude for building trusted relationships with customers across various levels
  • Demonstrate good written, verbal and presentation skills including communicating complex technical content to a range of audiences

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world.

When our colleagues said that flexible working was important to them, we listened.

FlexBase gives 95% of employees the choice to work from their home, their office, or both (in the country advertised).

This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere.

We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

About Akamai

Akamai powers and protects life online.

Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day.

With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Benefits

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things.

Our benefit options are designed to meet your individual needs for today and in the future.

We provide benefits surrounding all aspects of your life:

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development

#J-18808-Ljbffr

Required Skill Profession

It & Technology


  • Job Details

Related Jobs

WomenTech Network hiring Support Delivery Manager II Job in Malaysia
WomenTech Network
Malaysia
ServiceRocket hiring Senior Consultant II, Delivery Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ServiceRocket
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Zebra hiring Technical Customer Support, II Job in George Town, Penang, Malaysia
Zebra
George Town, Penang, Malaysia
Zebra Technologies hiring Technical Customer Support, II Job in Simpang Ampat, Penang, Malaysia
Zebra Technologies
Simpang Ampat, Penang, Malaysia
Zebra Technologies hiring Technical Customer Support, II Job in , Penang, Malaysia, Penang, Malaysia
Zebra Technologies
, Penang, Malaysia, Penang, Malaysia
UST hiring Associate II - Sales Support Job in Bayan Lepas, Penang, Malaysia
UST
Bayan Lepas, Penang, Malaysia
Zebra Technologies hiring Technical Customer Support, II Job in Penang, Malaysia, Malaysia
Zebra Technologies
Penang, Malaysia, Malaysia
Zebra Technologies hiring Technical Customer Support, II Job in Penang, Malaysia, Malaysia
Zebra Technologies
Penang, Malaysia, Malaysia
Zebra Technologies hiring Technical Customer Support, II Job in Penang, Malaysia, Malaysia
Zebra Technologies
Penang, Malaysia, Malaysia
AIA hiring Assistant Manager, RPA Center Support & Delivery Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
AIA
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
AIA Hong Kong and Macau hiring Assistant Manager, RPA Center Support & Delivery Job in Kuala Lumpur, Kuala Lumpur, Malaysia
AIA Hong Kong and Macau
Kuala Lumpur, Kuala Lumpur, Malaysia
AIA Hong Kong hiring Assistant Manager, RPA Center Support & Delivery Job in Kuala Lumpur, Kuala Lumpur, Malaysia
AIA Hong Kong
Kuala Lumpur, Kuala Lumpur, Malaysia
Hays hiring Delivery Manager Job in malaysia, malaysia, Malaysia
Hays
malaysia, malaysia, Malaysia
Aethir hiring Delivery Manager Job in Petaling Jaya, Selangor, Malaysia
Aethir
Petaling Jaya, Selangor, Malaysia
Aethir Ecosystem Fund hiring Delivery Manager Job in Petaling Jaya, Selangor, Malaysia
Aethir Ecosystem Fund
Petaling Jaya, Selangor, Malaysia
Aethir hiring Delivery Manager Job in Petaling Jaya, Selangor, Malaysia
Aethir
Petaling Jaya, Selangor, Malaysia
HSBC hiring Delivery Manager Job in Kuala Lumpur, Malaysia, Malaysia
HSBC
Kuala Lumpur, Malaysia, Malaysia
HSBC hiring Delivery Manager Job in Kuala Lumpur, Malaysia, Malaysia
HSBC
Kuala Lumpur, Malaysia, Malaysia
World Vision hiring Project Manager II Job in Malaysia
World Vision
Malaysia
World Vision International (New) hiring Project Manager II Job in Kuala Lumpur, Kuala Lumpur, Malaysia
World Vision International (New)
Kuala Lumpur, Kuala Lumpur, Malaysia
World Vision International (New) hiring Project Manager II Job in Kuala Lumpur, Kuala Lumpur, Malaysia
World Vision International (New)
Kuala Lumpur, Kuala Lumpur, Malaysia
World Vision International (New) hiring Project Manager II Job in Kuala Lumpur, Kuala Lumpur, Malaysia
World Vision International (New)
Kuala Lumpur, Kuala Lumpur, Malaysia
NCR Atleos hiring Commodity manager (II) Job in Kuala Lumpur, Kuala Lumpur, Malaysia
NCR Atleos
Kuala Lumpur, Kuala Lumpur, Malaysia
NCR Atleos hiring Commodity manager (II) Job in KUALA LUMPUR, Malaysia, Malaysia
NCR Atleos
KUALA LUMPUR, Malaysia, Malaysia
N2N hiring Head, Service Delivery & Application Support Job in Kuala Lumpur, Kuala Lumpur, Malaysia
N2N
Kuala Lumpur, Kuala Lumpur, Malaysia
TD SYNNEX hiring Product Manager II (AP) Job in Petaling Jaya, Selangor, Malaysia
TD SYNNEX
Petaling Jaya, Selangor, Malaysia
SYNNEX hiring Product Manager II (AP) Job in Petaling Jaya, Selangor, Malaysia
SYNNEX
Petaling Jaya, Selangor, Malaysia
TD SYNNEX hiring Product Manager II (AP) Job in Petaling Jaya, Selangor, Malaysia
TD SYNNEX
Petaling Jaya, Selangor, Malaysia
Tec D Distribution (Malaysia) Sdn. Bhd. hiring Product Manager II (AP) Job in Petaling Jaya, Selangor, Malaysia
Tec D Distribution (Malaysia) Sdn. Bhd.
Petaling Jaya, Selangor, Malaysia
SYNNEX hiring Product Manager II (AP) Job in West Coast Division, Sabah, Malaysia
SYNNEX
West Coast Division, Sabah, Malaysia
Synnex (Thailand) Public Company Limited hiring Product Manager II (AP) Job in , , Malaysia, , , Malaysia, Malaysia
Synnex (Thailand) Public Company Limited
, , Malaysia, , , Malaysia, Malaysia
Monroe Consulting Group hiring Delivery Performance Manager Job in Malaysia
Monroe Consulting Group
Malaysia

Unlock Your Support Delivery Potential: Insight & Career Growth Guide


Real-time Support Delivery Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Delivery in , , Malaysia, Malaysia, highlighting market share and opportunities for professionals in Support Delivery roles.

5228 Jobs in Malaysia
5228
288 Jobs in , , Malaysia
288
Download Support Delivery Jobs Trends in , , Malaysia and Malaysia

Are You Looking for Support Delivery Manager II Job?

Great news! is currently hiring and seeking a Support Delivery Manager II to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Akamai Technologies adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Support Delivery Manager II Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Malaysia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Support Delivery Manager II?

Key qualifications for Support Delivery Manager II typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Support Delivery Manager II?

To improve your chances of getting hired for Support Delivery Manager II, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Support Delivery Manager II Job Success

Akamai Technologies interview tips for Support Delivery Manager II

Here are some tips to help you prepare for and ace your Support Delivery Manager II job interview:

Before the Interview:

Research: Learn about the Akamai Technologies's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Support Delivery Manager II interview at Akamai Technologies, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Akamai Technologies's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Support Delivery Manager II Positions

Setting up job alerts for Support Delivery Manager II is easy with Malaysia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!