Support Engineer, SAP FICO

Job description

About Rimini Street, Inc.

Rimini Street, Inc.

(Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software.

The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Position Summary

The role of the Support Engineer, SAP FI/CO & S/4HANA Financials is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team.

The position has the responsibility for researching, troubleshooting and support for our global clients who use Finance and Controlling (FICO) New GL, AR, AP, and AA.

The role of the SAP Engineer requires functional and technical experience, integration knowledge, implementation and support expertise and skills to diagnose issues, including ABAP debug; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties and Responsibilities

·Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology

·Work closely with customers daily to understand their needs, support business change, and deliver a consistently high-quality customer experience

·Support client customizations, sharing implementation and best practices advice

·Develop application break fixes for critical product defects

·Create scripts to identify, analyze and correct data issues

·Manage one or more key assigned accounts as a technical/functional advisor

·Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity

·Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

·Collaborate with team members in a virtual team environment to extend field experience to different client situations

·Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

The best candidates will have extensive knowledge of multiple SAP modules across SAP releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.

Experience

Qualifications and Skills

Ability to work calmly and professionally in high pressure situations

Preferred Qualifications

Education

Location

Language

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at .

We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members.

Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills?

Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals?

This is the place for you.

Our work is challenging and meaningful.

We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

Accelerating Company Growth

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.

Unsolicited resumes will be ineligible for referral fees.

Required Skill Profession

Computer Occupations