Support Engineer, SAP MM/WM

Job description

Position

Support Engineer, SAP MM/WM at Rimini Street

About Rimini Street

Rimini Street, Inc.

(Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software.

The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

Position Summary

The role of the Support Engineer, SAP MM/WM is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team.

The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments.

The role of the Support Engineer, SAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.

Essential Duties And Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
• Ability to configure, present and discuss best practices and functionalities of the SAP WM and MM modules
• Knowledge of related to Mexican localization tax and regulatory requirements
• Support client customizations, sharing experience and best practices advice
• Develop or work with a developer to deliver application break fixes for critical product defects
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Experience

• 8+ years relevant SAP experience particularly with MM/WM Modules
• 8+ years direct support of application end-users in a Corporate environment

Qualifications And Skills

• A track record of successful roles in SAP implementations, roll-outs or application support
• Relevant working knowledge and understanding of supporting business processes
• Analytical, logical problem resolution skills
• SAP certification(s) preferred
• Knowledge of maintenance/patching mechanics and SAP architecture
• Demonstrable history solving complex problems across multiple modules
• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality, tables and relationships
• Deep knowledge of SAP customization/extension methodologies
• Excellent development skills using SAP toolset
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• The ability to work remotely from a home based office in a virtual environment

Preferred Qualifications

• Knowledge of any Country Specific Solutions would be an advantage
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage

Education

• Bachelor’s degree in computer science, Information Technology, or a related field

Location

• Malaysia

Language

• Fluency in both English & Mandarin is required

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street.

We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members.

Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills?

Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals?

This is the place for you.

Our work is challenging and meaningful.

We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company — We dream big and innovate boldly.
  
  
• Colleagues — We work with extraordinary people who create a culture of mutual respect and collaboration.
  
  
• Clients — We relentlessly pursue solutions that help clients achieve their goals.
  
  Our unmatched client care is rooted in our passion for exceptional service.
  
  
• Community — We believe in leaving the world a better place than we found it.
  
  With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
  
  

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.

Unsolicited resumes will be ineligible for referral fees.

Required Skill Profession

Engineering