System Support Engineer – Web Application

Responsibilities

• Responsible for Level 3 support and ensure tickets raised are handled within SLA
• On weekly rotation for off‑office hour support
• Perform bug fixing for existing Cloud applications
• Analyse and implement Change Request (CR) raised by BA team
• Participate in penetration test and perform fixes required
• Perform unit testing and system integration testing
• Maintain and support project post‑implementation activities
• Ensure timely delivery of assigned work

Key Attributes

• Enthusiastic, self‑motivated and organized
• Ability to work together with other developers in a team environment
• Strong analysis, troubleshooting and problem solving skills
• Ability to see a task through from assignment to completion
• Ability to work efficiently to meet tight deadlines
• Ability to work on multiple tasks on given time
• Ability to work independently with minimal supervision

Job Requirements

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent
• Software engineer with 3 – 5 year(s) of hand‑on experience in Java EE platform and open source technologies
• Good understanding of Object‑Oriented programming concept
• Excellent knowledge in relational databases
• Knowledge in Grails Framework/ Spring Framework/ JSON/ XML/ REST/ SOAP/ Web Services/ MONGODB would be added advantages
• Strong interpersonal skills
• Good English communication skills – both written and oral