Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Technical Solution Engineer.
Malaysia Jobs Expertini

Urgent! Technical Solution Engineer Job Opening In Kuala Lumpur – Now Hiring CDNetworks

Technical Solution Engineer



Job description

CDNetworks – Federal Territory of Kuala Lumpur, Malaysia

Technical Solution Engineer

We’re seeking a bilingual (Chinese-English) Technical Solution Engineer with exceptional communication skills and a strong sense of ownership and customer success .

If you’re passionate about solving problems, building relationships, and playing a key role in the CDN/cloud industry , this role is for you.

You will become an integral part of a customer-facing team supporting CDNetworks Inc.’s global SaaS CDN services, deployed across 300+ locations worldwide.

You will work closely with product teams, pre-sales, and account stakeholders , and serve as both technical support and trusted account advisor to our customers.

Key Responsibilities

  • Serve as the primary point of contact for assigned customer accounts, ensuring exceptional service and responsiveness.

  • Take full ownership of customer relationships , acting as both a Technical Support Engineer and Account Manager.

  • Identify customer needs, pain points, and upsell/cross-sell opportunities, collaborating with sales and product teams to drive account growth and retention .

  • Provide timely and accurate resolution of technical issues, coordinating across cross-functional teams to ensure seamless problem resolution.

  • Proactively track, document, and communicate the status of customer cases , ensuring no issue is left unresolved.

  • Educate customers on product features, best practices, and recommended configurations.

  • Be responsible for billing coordination , ensuring accuracy and timely delivery of invoices.

  • Stay informed of evolving CDN and cloud technologies to effectively advise customers.

  • Be available for on-call support as needed during assigned shifts.

  • Undertake other duties as necessary.

Requirements

  • Fluent in both Chinese and English (spoken and written).

  • Able to accept long-term overseas business trips, with travel time for more than 50% .

  • Ability to work 8-hour shifts with potential on-call rotations .

  • Degree in Computer Science, IT, or related field .

  • Demonstrated ability to own customer relationships and provide both technical and consultative support .

  • Internship or work experience in IT support, networking, or customer-facing tech roles preferred.

  • Basic understanding of CDN, DNS, HTTP, DDoS, TCP/IP , and related networking concepts.

  • Familiarity with Linux systems and networking tools/troubleshooting basics .

  • A proactive, solution-oriented mindset with the desire to grow in both technical and customer success roles .

#J-18808-Ljbffr


Required Skill Profession

It & Technology



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Technical Solution Potential: Insight & Career Growth Guide