Technical Specialist(Operations support)

Job description

Selangor, Malaysia

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What’s the role

The TAS OSE teams provide remote operational support to Shell asset.

This role is to provide remote operational support to SMEP offshore asset along with supporting other SEAM processes including but not limited to Process Safety & Asset Management, HSSE & SP and Asset Management Foundations Practices, Workplace Health, Safety and Security.

This role provides remote operational support to drive production excellence in Oil and Gas facilities.

The successful candidate will review site operations, identify opportunities for production optimization, cost reduction, and process safety improvements, and support the efficient performance of assigned operating units.

The role is deeply embedded in site work processes and requires close collaboration with production teams and cross-functional departments.

The candidate will work closely with onsite operations staff and support the Production Delivery Manager in ensuring the safe and reliable execution of front-line operations.

What you’ll be doing

HSSE

• Demonstrate strong safety leadership and uphold HSSE standards across all activities.
• Actively contributes to incident investigations, troubleshooting, and participates in Time Out to Understand (TOTU) sessions.
• Maintain discipline-critical documents and own site Operating Procedures and Production Manuals (POPMs).
• Drive improvements in alarm management through regular reviews.

SEAM Process Support

• Ensure safe and reliable production operations.
• Support Management of Change (MoC) processes and Turnaround planning.
• Identify and manage threats and opportunities to enhance operational performance.

Operations Excellence

• Conduct robust plant surveillance and integrate daily with operations teams.
• Guide asset engineers to operate within safe and reliable parameters.
• Collaborate with multidisciplinary teams to support production operations.
• Configure and monitor PI screens for effective surveillance.
• Lead alarm management and rationalization using tools like DynAMo and ACM/UTL.
• Maintain ESP tools and data integrity; generate monthly KPI reports.
• Partner with Production Excellence and global teams to drive continuous improvement.
• Champion innovation and operational improvements in O&M practices.
• Coordinate with offshore/onshore assets, logistics, and stakeholders to execute planned work.
• Support equipment installation, inspection, testing, and participate in HAZOP reviews.
• Assist in startup activities and review pre-commissioning procedures.
• Provide operational support for maintenance and process safety activities.
• Promote process safety behaviors and coach others.
• Identify opportunities to improve unit capacity, yield, and availability.
• Maintain and develop training materials for operations engineers.
• Stay current with Oil & Gas production technologies and industry best practices.

What you bring

• Bachelor’s degree (or equivalent) in Chemical Engineering, with relevant experience in Oil & Gas production operations.
• Prior hands-on experience in operating onshore and/or offshore Oil & Gas production facilities.
• Strong operational knowledge to make real-time decisions on conflicting activities and plant control.
• Proven ability to manage control room operations independently.
• Solid understanding of Oil & Gas technologies and integration across process units.
• Familiarity with field instrumentation, quality measurement systems, metering, and Distributed Control Systems (DCS).
• Experience in Ensure Safe Production (ESP) practices, including alarm management, plant monitoring, surveillance, troubleshooting, and emergency response.
• Proficient in Management of Change (MoC) processes.
• Working knowledge of SAP PM module.

Behavioral Competencies

• Self-motivated and capable of working independently with minimal supervision.
• Effective team collaborator, able to build strong relationships with remote asset production teams.
• Skilled in managing multiple priorities, stakeholder expectations, and maintaining composure under pressure.
• Strong understanding of business workflows and demonstrates maturity in handling challenging situations.
• Proactive in addressing Ethics & Compliance and Employee Relations/Industrial Relations (ER/IR) concerns.

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What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet.

You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another.

You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organization working to become one of the most diverse and inclusive in the world.
  
  We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmed.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies.

You can get to know more about how we're working towards that goal, .

Shell Business Operations (SBO) in Malaysia

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell.

We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region.

Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.

Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation.

We enable Shell to operate in a global-competitive and ever-changing business environment