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Technical Support Administrator Job Opening In Cyberjaya – Now Hiring Rimini Street


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About Rimini Street, Inc.
Rimini Street, Inc.

(Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software.

The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

About Rimini Street, Inc.
Rimini Street, Inc.

(Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software.

The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.
To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.
Position Summary
The Technical Support Administrator is responsible for supporting the Global Service Delivery team with the operational functions of a full-service global organization.

The successful candidate will have a very strong work ethic, is well organized, responsive, analytically skilled, a strategic thinker, detail oriented and quality minded.
This is an individual contributor role reporting to the Regional Manager in Malaysia.
Essential Duties & Responsibilities

  • Assist the Global Service Delivery leadership with projects and day to day team administration of the team.

    This may include:
  • Reporting (building, refining, and maintain)
  • Monitoring Contingent Workforce engineers
  • Investigating data anomalies
  • Compiling supporting information for client investigations
  • Drive review of and maintenance of Engineer data including Skills Matrix, Job Profiles, Training & other tasks
  • Facilitate the maintenance client data in SharePoint, Salesforce and OneNote
  • Assist new Engineers with HR Onboarding and Training task
  • Monitor & Escalate cases in jeopardy of violating Service Level Agreements
  • Manage and maintain on call schedule in XMatters tool
  • Documenting operational processes, quality expectations, and reporting against expectations
Additional Duties & Responsibilities
  • Other job-related duties and responsibilities may be assigned from time to time.
Location
  • Remote - Malaysia
Education
  • Bachelor's degree or equivalent relevant experience
Language
  • Fluent Mandarin or Japanese speaking and writing skills
  • Excellent English speaking and writing skills
Experience
  • Experience in a technology-based field
  • Project Management or operations support experience welcomed
Skills
  • Assist with and have good working knowledge and experience in reporting using tools such as Salesforce, ServiceNow, Qlik, SharePoint, OneNote, Excel, PowerPoint, etc.

  • Project Management or Operations focused
  • Self-starter, equally as happy to work on their own and in teams
  • Self-confident with ability to work with and influence senior management
  • Very strong work ethic and team player with a positive “do what it takes” attitude
  • Deep understanding and hands-on skills working with Salesforce.com (SFDC CRM Application) a plus
  • Familiarity or experience with ERP systems a plus (SAP, EBS, Oracle Technology)
  • Strong aptitude for utilizing Business Intelligence tools
  • Strong problem solving, organizational and collaboration skills
  • Good analytical skills
  • Excellent written, oral and presentation skills
  • Strong proficiency in MS Office products, especially Excel would be highly regarded
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street.

We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members.

Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills?

Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals?

This is the place for you.
Our work is challenging and meaningful.

We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
  • Company
    • We dream big and innovate boldly.
  • Colleagues
    • We work with extraordinary people who create a culture of mutual respect and collaboration.
  • Clients
    • We relentlessly pursue solutions that help clients achieve their goals.

      Our unmatched client care is rooted in our passion for exceptional service.
  • Community
    • We believe in leaving the world a better place than we found it.

      With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
  • Nasdaq-listed under ticker symbol RMNI since October 2017
  • Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies
  • Over 2,000 team members in 23 countries
  • US and international recognition for industry leadership and philanthropic efforts.

    See all of our awards and recognitions here:
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.

Unsolicited resumes will be ineligible for referral fees.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology
  • Industries

    IT Services and IT Consulting

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Required Skill Profession

Engineering


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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Cyberjaya, Malaysia, highlighting market share and opportunities for professionals in Technical Support roles.

5999 Jobs in Malaysia
5999
157 Jobs in Cyberjaya
157
Download Technical Support Jobs Trends in Cyberjaya and Malaysia

Are You Looking for Technical Support Administrator Job?

Great news! is currently hiring and seeking a Technical Support Administrator to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Rimini Street adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Technical Support Administrator Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Cyberjaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Administrator?

Key qualifications for Technical Support Administrator typically include Engineering and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Administrator?

To improve your chances of getting hired for Technical Support Administrator, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Administrator Job Success

Rimini Street interview tips for Technical Support Administrator

Here are some tips to help you prepare for and ace your Technical Support Administrator job interview:

Before the Interview:

Research: Learn about the Rimini Street's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Administrator interview at Rimini Street, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Rimini Street's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Administrator Positions

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