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Technical Support Engineer (APAC) Job Opening In Kajang Municipal Council – Now Hiring Laravel


Job description

6 days ago Be among the first 25 applicants

At Laravel, we are committed to creating tools that empower developers to build exceptional web applications while nurturing a supportive and inclusive global community.

By joining our team, you'll play a pivotal role in helping developers succeed and thrive in their work.

Customer Success & Support at Laravel

  • Resolve Issues Efficiently: Tackle customer challenges with speed and precision, delivering effective solutions that keep projects moving forward
  • Foster Positive Relationships: Communicate with warmth, professionalism, and a genuine desire to assist
  • Apply Technical Expertise: Dive deep into complex technical issues, leveraging our knowledge to troubleshoot and guide customers to success
  • Empathize and Support: Truly listen to customers, understanding their unique needs and ensuring they feel valued and supported.

The Role

  • Ticket Management: Use our support tool (currently Plain) to efficiently triage, prioritize, and manage incoming tickets, ensuring timely responses
  • Customer Support: Provide empathetic and effective solutions to customer inquiries, aiming for first‑contact resolution while being prepared to handle complex or challenging cases
  • Bug Reporting and Feature Requests: Identify and document software bugs or feature requests, collaborating with the engineering team to drive resolutions or improvements
  • Escalation Management: Recognize and escalate issues that require higher‑level intervention, ensuring seamless hand‑offs and quick resolutions
  • Team Collaboration: Work closely with teammates to resolve intricate customer issues and foster a supportive team environment
  • Knowledge Sharing: Contribute to and utilize our knowledge base and saved replies to ensure consistent and high‑quality support
  • Multichannel Support: While email is our primary channel, be adaptable to future support methods, including chat and phone support

Success Metrics

  • Maintaining a 96%+ customer satisfaction rating
  • Resolving 80% of tickets within the first response
  • Meeting 100% of SLA commitments, ensuring timely responses and resolutions in line with our service level agreements

Requirements

  • At least 2 years of experience in customer support, customer success, or a similar role, supporting technical products
  • Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
  • A customer‑first mindset with demonstrated patience, empathy, and a genuine desire to help
  • Experience in developer content or developer relations is a strong plus, showcasing your ability to effectively engage with a developer audience
  • Fluency in English is required, and proficiency in additional languages is highly desirable to better serve our global customer base

Technical Expertise

  • Solid understanding of web application hosting and infrastructure
  • Proficiency in installing and troubleshooting technologies such as Nginx, DNS, SSL, PHP, MySQL, and Redis
  • Comfortable working in a terminal environment to resolve customer issues directly on their servers
  • Familiarity with Ubuntu server management and debugging processes
  • Knowledge of PHP and the Laravel framework
  • Understanding of cloud computing concepts and providers; experience with AWS is a bonus

All applications, including resumes and cover letters, must be submitted in English.

Applications in other languages will not be considered.

Benefits

  • Fully remote and globally distributed working environment
  • Option to attend Laracon conferences around the world
  • Paid time off (Vacation, Sick & Public holidays)
  • Family leave (Maternity, Paternity)
  • Company equity
  • Welcome kit with custom Laravel swag

Seniority Level

  • Associate

Employment Type

  • Full‑time

Job Function

  • Customer Service
  • IT Services and IT Consulting

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

#J-18808-Ljbffr

Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Kajang Municipal Council, Malaysia, highlighting market share and opportunities for professionals in Technical Support roles.

5978 Jobs in Malaysia
5978
209 Jobs in Kajang Municipal Council
209
Download Technical Support Jobs Trends in Kajang Municipal Council and Malaysia

Are You Looking for Technical Support Engineer (APAC) Job?

Great news! is currently hiring and seeking a Technical Support Engineer (APAC) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Laravel adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Technical Support Engineer (APAC) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kajang Municipal Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer (APAC)?

Key qualifications for Technical Support Engineer (APAC) typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support Engineer (APAC) Job Success

Laravel interview tips for Technical Support Engineer (APAC)

Here are some tips to help you prepare for and ace your Technical Support Engineer (APAC) job interview:

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Research: Learn about the Laravel's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

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During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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To prepare for your Technical Support Engineer (APAC) interview at Laravel, research the company, understand the job requirements, and practice common interview questions.

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