Virtuozzo is a leading innovator in virtualization and cloud infrastructure solutions, empowering service providers worldwide to build and manage any cloud—private, public, or hybrid—efficiently and cost-effectively.
We pioneered container-based virtualization technologies and actively contribute to foundational OSS projects such as OpenVZ, Linux kernel, Kubernetes, CRIU, KVM, OpenStack, and more.
At Virtuozzo, you’ll be joining a globally distributed support team known amongst our clients as top-tier.
Responsibilities
- Coordination, troubleshooting and solving reported customer problems in collaboration with customer technical teams and internal teams
- Performing analysis and evaluations of technical performance and reliability of products, systems, and services based on customer requests
- Adhering to defined standards and measures for quality and customer satisfaction, managing customer communication according to SLAs
- Maintenance of the internal and external knowledge base on company’s products and troubleshooting procedures
Requirements
- Desire to grow as an IT professional with focus on advanced/expert Linux knowledge
- Ability to work only three days a week with one night shift
- Understanding of OS structure and Linux configuration skills
- Operating system installation, configuration, upgrade, and maintenance experience (Linux)
- Networking and network services (Linux) configuration experience
- Experience with troubleshooting/monitoring utilities (Linux)
- English (Upper intermediate or above)
- Great communication and interpersonal skills
- Ability to stay calm and focused
- Docker, Kubernetes, OpenStack experience (would be considered as a plus)
- Redhat or LPI certificates (would be considered as a huge plus)
With Virtuozzo, You Will
- Skyrocket your knowledge on how Linux works with the supervision of our trainers and the help of a well-knit team of professional support engineers
- Find out how Linux used by huge enterprises all over the world
- Prepare your knowledge base for further career growth with Virtuozzo
- Be acquainted with our customers to get a boost in your communication skills
What We Offer
- Remote working model: balancing collaboration with flexibility
- Comprehensive private medical insurance
- Professional growth: training budget, certification support, mentorship, and career progression pathways
- Inclusive, multicultural culture: work alongside talented engineers from across the globe on infrastructure-grade cloud products
- Employee perks: recognition programs, referral bonuses, and learning initiatives such as book clubs or tech talks
- Regional impact: contribute to our customers' satisfaction and help our engineering team to pivot
Virtuozzo is an equal opportunities employer and welcomes applications from all qualified candidates.
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