• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Malaysia Jobs Expertini

Technical Support Engineer Job Opening In Kuala Lumpur – Now Hiring Luxoft


Job description

Overview


Direct message the job poster from Luxoft


Our Client, a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America, is looking for Consultants to be part of the project.


The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services.

They work closely together to harness the power of technology to support our physical and digital banking services and operations.

This includes developing, centralising and standardising technology systems as well as banking operations in Malaysia and overseas branches.


The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.


The selected resource will be working in a newly setup technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.



Responsibilities



  • Provide application support to various business users.

    Attend to business queries and business requests promptly.

    Follow through the business requests to a proper closure

  • Work on timely resolution for reported incidents so as to meet service level targets.

    Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool

  • Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented

  • Ensure all incidents and problems are proactively managed - Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management

  • Collaborate with the development team in identifying resolutions and transitioning of releases into production environment

  • Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails

  • Participate in DR/BCM activities or infrastructure related upgrade

  • Responsible of capacity management.

    To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead

  • Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed



Mandatory Skills



  • Degree in computer science/engineering or related disciplines

  • 6+ years of experience in application development and support environment in Banking Finance, Finance knowledge for GL, MAS, GST, Regulatory and Reporting/business intelligence

  • Working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets

  • Mandatory Technical skills : Swift Solutions (AMH/AMG/SAG)

  • Prior experience in a highly secured environment (eg: financial services) with good understanding on audits, encryption, 2FA or multi-factor authentication (MFA).


  • Knowledge of Swift Solutions, MTxxx formats, ISO20022

  • Knowledge of Finance, Risk, Accounting, ITIL of similar framework will be advantage

  • Excellent communication, interpersonal and analytical skills

  • Excellent knowledge of front to back banking business , finance, risk and accounting data across various sectors

  • Excellent & proven Incident/Problem Management and organization skills a must.




Nice-to-Have Skills


Languages:



Job details



  • Seniority level: Associate

  • Employment type: Full-time

  • Job function: Information Technology

  • Industries: IT Services and IT Consulting


#J-18808-Ljbffr

Required Skill Profession

It & Technology


  • Job Details

Related Jobs

Exabytes Network Sdn Bhd hiring Technical Support Engineer Job in Bandar Bayan Baru, Pulau Pinang, Malaysia
Exabytes Network Sdn Bhd
Bandar Bayan Baru, Pulau Pinang, Malaysia
Sandvik hiring Technical Support Engineer Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Sandvik
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ExecSearch hiring Technical Support Engineer Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ExecSearch
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Sandvik hiring Technical Support Engineer Job in Shah Alam, Selangor, Malaysia
Sandvik
Shah Alam, Selangor, Malaysia
Innovax hiring Technical Support Engineer Job in , , Malaysia, , , Malaysia, Malaysia
Innovax
, , Malaysia, , , Malaysia, Malaysia
Luxoft hiring Technical Support Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Luxoft
Kuala Lumpur, Kuala Lumpur, Malaysia
Veralto hiring Technical Support Engineer Job in Petaling Jaya, Malaysia, Malaysia
Veralto
Petaling Jaya, Malaysia, Malaysia
WhiteCoat hiring Technical Support Engineer Job in , , Malaysia, , , Malaysia, Malaysia
WhiteCoat
, , Malaysia, , , Malaysia, Malaysia
WhiteCoat Global hiring Technical Support Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
WhiteCoat Global
Kuala Lumpur, Kuala Lumpur, Malaysia
WhiteCoat Global hiring Technical Support Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
WhiteCoat Global
Kuala Lumpur, Kuala Lumpur, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Batu Kawan, Penang, Malaysia
Virtuozzo
Batu Kawan, Penang, Malaysia
Ant International hiring Technical Support Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Ant International
Kuala Lumpur, Kuala Lumpur, Malaysia
Virtuozzo hiring Technical Support Engineer Job in George Town, Penang, Malaysia
Virtuozzo
George Town, Penang, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Iskandar Puteri, Johor, Malaysia
Virtuozzo
Iskandar Puteri, Johor, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Petaling Jaya, Selangor, Malaysia
Virtuozzo
Petaling Jaya, Selangor, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Sepang, Sepang, Malaysia
Virtuozzo
Sepang, Sepang, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Seremban, Negeri Sembilan, Malaysia
Virtuozzo
Seremban, Negeri Sembilan, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Pasir Gudang, Johor, Malaysia
Virtuozzo
Pasir Gudang, Johor, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Kulim, Kedah, Malaysia
Virtuozzo
Kulim, Kedah, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Bayan Lepas, Penang, Malaysia
Virtuozzo
Bayan Lepas, Penang, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Alor Setar, Kedah, Malaysia
Virtuozzo
Alor Setar, Kedah, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Petaling Jaya, Selangor, Malaysia
Virtuozzo
Petaling Jaya, Selangor, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Virtuozzo
Kuala Lumpur, Kuala Lumpur, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Port Klang, Port Klang, Malaysia
Virtuozzo
Port Klang, Port Klang, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Kuala Selangor, Kuala Selangor, Malaysia
Virtuozzo
Kuala Selangor, Kuala Selangor, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Shah Alam, Shah Alam, Malaysia
Virtuozzo
Shah Alam, Shah Alam, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Batu Pahat, Johor, Malaysia
Virtuozzo
Batu Pahat, Johor, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Sungai Petani, Kedah, Malaysia
Virtuozzo
Sungai Petani, Kedah, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Shah Alam, Selangor, Malaysia
Virtuozzo
Shah Alam, Selangor, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Muar, Johor, Malaysia
Virtuozzo
Muar, Johor, Malaysia
Virtuozzo hiring Technical Support Engineer Job in Seri Kembangan, Selangor, Malaysia
Virtuozzo
Seri Kembangan, Selangor, Malaysia

Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Technical Support roles.

5966 Jobs in Malaysia
5966
1460 Jobs in Kuala Lumpur
1460
Download Technical Support Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Technical Support Engineer Job?

Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Luxoft adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer?

Key qualifications for Technical Support Engineer typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Engineer?

To improve your chances of getting hired for Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Engineer Job Success

Luxoft interview tips for Technical Support Engineer

Here are some tips to help you prepare for and ace your Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the Luxoft's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer interview at Luxoft, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Luxoft's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Engineer Positions

Setting up job alerts for Technical Support Engineer is easy with Malaysia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!