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Technical Support Engineer Position in Kuala Lumpur - Teltonika


Job description

Teltonika Telematics is constantly growing and looking for a proactive Technical Support Engineer to join our international team in Kuala Lumpur.

In this role, you will play a key part in supporting our clients and colleagues by solving technical challenges, providing training, and ensuring the smooth delivery of our telematics solutions.

We are an open-minded, curious, and innovation-driven company that values responsibility, communication, and analytical thinking.

If you enjoy problem-solving, working with people, and contributing to advanced telematics projects in a dynamic environment, then this role is for you!

WHY YOU SHOULD JOIN US:

  • You will have an opportunity to contribute to the cutting-edge technologies that can change millions of lives
  • Professional development – you will have the chance to improve your know-how and seek both vertical and horizontal career opportunities
  • Constant learning – knowledge sharing, training courses, conferences, business trips, and more.

    At Teltonika Telematics, we promote an environment where curiosity is key, and creativity is celebrated

IN THIS ROLE YOU WILL:

  • Guide employees and customers on how to use Teltonika Telematics devices and solutions (consult, provide training);
  • Solve technical issues and ensure prevention;
  • Prepare technical documentation and technical tasks;
  • Participate in direct communication with clients to answer technical questions through conference calls and visits;
  • Perform quality assurance tasks before providing the solution to a customer;
  • Assist with R&D, Production, QA, Supply management;
  • Prepare and conduct training for internal and external customers according to the relevant product;
  • Test and ensure the operation of the solutions in Indonesia region.

WE BELIEVE THAT YOU HAVE:

  • Bachelor’s degree in Telecommunication, Electronics, Computer, or Electrical Engineering (other related fields considered);
  • Basic knowledge of networks technologies : GPRS, GNSS, Bluetooth technology fundamentals and secure Cloud-based systems (AWS, Azure);
  • Basic knowledge of serial bus technologies: 1-Wire, RS-232/RS-485, Modbus, CAN-BUS, Tachograph) ;
  • Fluent English both written and spoken skills written and spoken ;
  • Have ability to speak in Mandarin will be a huge advantage ;
  • Constructive mindset and ability to analyze and solve complex technical problems (including log parsing);
  • Experience in collaboration with cross-functional teams to gather requirements and ensure accurate documentation of processes and procedures.

  • Proficiency in using software applications: Microsoft Office 365, Ticketing system, Jira, Zendesk, wiki database;
  • Previous experience in Technical support and/or Telematics solutions (email support, direct/live support) will be considered an advantage
  • Perfect time management skills (speed and quality is important for us);
  • Ability to effectively communicate and collaborate within a team environment, contributing ideas, sharing knowledge, and supporting colleagues.

OUR OFFER:

We appreciate everyone’s efforts and experiences, so we offer an attractive salary that will match your skillset and expertise in the field.

#J-18808-Ljbffr

Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Technical Support roles.

5901 Jobs in Malaysia
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1447 Jobs in Kuala Lumpur
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Download Technical Support Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Technical Support Engineer Job?

Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Teltonika adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Technical Support Engineer typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support Engineer Job Success

Teltonika interview tips for Technical Support Engineer

Here are some tips to help you prepare for and ace your Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the Teltonika's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

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Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer interview at Teltonika, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Teltonika's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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