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Technical Support Engineer Job Opening In Kuala Lumpur – Now Hiring The Access Group


Job description

Overview

Technical Support Engineer role at The Access Group .

We’re looking for people to join the Access family who share our passion for believing in better and helping us continue to grow.

Love Work.

Love Life.

Be You.

is central to our success and how we give our customers the freedom to do more of what’s important.

What does Access offer you?

We offer a blended approach to office working, encouraging collaboration in our offices.

We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, benefits include wellbeing days, 25 days of annual leave, a health contribution, and a range of options to suit you.

We also allocate three charity days to support causes that matter to you.

Join the Access Family and see how we make software ideas become a reality.

Our core value is Love Work, Love Life, Be You, and we’re looking for people who share this passion and want to help us grow.

We are the number one UK-headquartered software provider and forecast to grow to a global population of over 12,000 employees by 2026.

About Access

Access loves software and the idea that technology never stays the same.

This obsession drives us to work across sectors to understand customer business needs—from Hospitality and Manufacturing to Not for Profit and Construction.

We currently help over 60,000 customers have the freedom to do more.

We are committed to creating a welcoming and inclusive environment where everyone can thrive.

If you’re excited about this role, you might be the perfect fit for us.

We believe in equality for all and the transformative power of diversity.

We encourage you to bring your authentic self to work and make a difference together.

About you

You are excited about working for a best-in-class, fast-growing software house and solving business-critical problems for customers.

You have strong analytical and problem-solving skills, and you’re a creative thinker.

You’re passionate about software’s potential to move organizations forward through innovation and you want to help customers by delivering best-in-class service.

Day-to-day activities

  • Resolve cases escalated from Level 1
  • Provide technical expertise and guidance to Level 1 agents
  • Maintain our case management system to a high level of accuracy, ensuring queries are recorded, solved, or escalated as appropriate
  • Lead root cause analysis for recurring issues and implement solutions
  • Take initiative and support continuous improvement of the customer experience by identifying case trends, researching potential challenges, and creating solutions
  • Support digital deflection initiatives by guiding customers to self-service options
  • Ensure no cases remain unresolved beyond company SLA guidelines
  • Participate in knowledge sharing and continuous improvement initiatives
  • Ensure the quality of support meets The Access Customer Service standards by delivering against and exceeding objectives

Your skills and experiences

  • The ability to develop a broad knowledge of our software
  • An ability to grasp technical concepts and new product functionality quickly
  • Excellent written and verbal communication skills in English
  • Hospitality or customer service experience
  • Ability to work rotating shifts including nights, weekends, and holidays for 24/7 coverage
  • Act as a role model for best practice and promote a positive working environment.

    Deliver value to the business effectively and efficiently
  • Effective communication: confident, clear, and warm with a flexible approach
  • Ability to work at pace, be goal-oriented, and maintain a strong delivery focus
  • Remain calm and professional when handling challenging queries
  • Enthusiasm during busy periods and ability to work in a team

Employment details

  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Accounting/Auditing and Manufacturing
  • Industries: Technology, Information and Media

EEO

We are committed to creating a welcoming and inclusive environment where everyone can thrive.

If you’re excited about this role, you might be the perfect fit for us.

We wholeheartedly believe in equality for all and the transformative power of diversity.

#J-18808-Ljbffr

Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Technical Support roles.

5999 Jobs in Malaysia
5999
1466 Jobs in Kuala Lumpur
1466
Download Technical Support Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Technical Support Engineer Job?

Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Access Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer?

Key qualifications for Technical Support Engineer typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Engineer?

To improve your chances of getting hired for Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Engineer Job Success

The Access Group interview tips for Technical Support Engineer

Here are some tips to help you prepare for and ace your Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the The Access Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer interview at The Access Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Access Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Engineer Positions

Setting up job alerts for Technical Support Engineer is easy with Malaysia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!