Urgent! Technical Support Engineer Job Opening In Kuala Lumpur – Now Hiring The Access Group
Technical Support Engineer page is loaded## Technical Support Engineerremote type: Hybridlocations: Kuala Lumpur - GOCtime type: Full timeposted on: Posted Todayjob requisition id: JR We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work.
Love Life.
Be You.
- is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices.
We deliver on what we say, taking the development of our people seriously.
We’ll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you.
We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.**About you:** We are looking for a Support Agent who is passionate about software and its potential to move organisations forward through innovation.
The successfully appointed candidate will be a role model for best practice and actively promote it.
They will deliver value to the business, effectively, efficiently and to a high standard.**Day-to-day, you will:*** Help our customers with questions and allow them to get the most out of our software by resolving their problems so they can focus on what is really important for their business* Provide high-level customer service via telephone and email* Take initiative and support continuous improvement of our customers experience by proactively identifying and researching potential challenges and creating solutions* Also proactively identify any risks to service and the consequences to Access.
You will drive and escalate mitigation**Your skills and experiences might also include:*** The ability to develop a broad knowledge of our software and its debugging tools* An ability to grasp technical concepts and new product functionality quickly* Customer focussed and providing excellent Customer Service* Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities* Strong analytical and problem solving skills and are a creative thinker* A good communicator, confident, clear and warm with a flexible and constructive approach to customers and to the team alike.* MS SQL Server scripting experience and ability to identify and resolve issues within the data and data structure (desirable)The Access Group is one of the largest UK-headquartered business management software providers.
It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important.
Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
Access employs approx.
8,500 people, continuously driving product innovation and customer service excellence.At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive.
If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work.
Love Life.
Be You.
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Kuala Lumpur, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Kuala Lumpur, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5993 jobs in Malaysia and 1466 jobs in Kuala Lumpur. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! The Access Group is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Engineer Jobs Kuala Lumpur.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Access Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Engineer Jobs Malaysia varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Engineer typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Engineer interview at The Access Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Access Group's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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