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Technical Support Engineer Job Opening In Malaysia – Now Hiring Innovax


Job description

Innovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications.

Headquartered in Singapore, Innovax Systems' list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region.

We are currently seeking a Technical Support Engineer , based in Malaysia, to join our team as we expand our operations in the region.

You will work with a passionate team of engineers to support and maintain next-generation cloud-based contact centre solutions.

You should be a customer-focused, results-oriented individual that thrives in a fast-paced environment.

Job Responsibilities

  1. Serve customers by addressing their technical issues, inquiries, and troubleshooting needs of products, equipment, and services via call and email.

  2. Proactively investigate and analyze problems to provide efficient solutions and ensure minimal downtime.

  3. Ensure smooth workflow processes and attainment of service level commitments.

  4. Manage and monitor all installed systems and infrastructure for the organization.

  5. Escalate critical or priority issues to relevant teams to expedite resolutions.

  6. Assist in conducting product training and onboarding to use our solution.

  7. Coordinate various teams testing and evaluating for the development of design and its implementation of the best output.

Education and Experience Requirements

  1. Degree in Information Technology, Computer/Telecommunication, or related field.

  2. Excellent communication skills, both written and verbal, to explain technical concepts to non-technical users.

  3. Problem-solving skills, critical thinking, and possess an analytical mind.

  4. Experience in technical support or customer service in a software or IT environment.

  5. Adept at multitasking and managing priorities in a fast-paced environment.

  6. Possess self-initiative and able to work independently and collaboratively with people at various levels.

  7. Familiarity with Windows and Linux environments.

  8. Experience and exposure in VoIP and CSP environments will be an added advantage.

If you are the person we are looking for, email us your resume with your photo, current and expected salary to .

We regret that only shortlisted candidates will be notified.

#J-18808-Ljbffr

Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in , , Malaysia, Malaysia, highlighting market share and opportunities for professionals in Technical Support roles.

5999 Jobs in Malaysia
5999
399 Jobs in , , Malaysia
399
Download Technical Support Jobs Trends in , , Malaysia and Malaysia

Are You Looking for Technical Support Engineer Job?

Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Innovax adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Malaysia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer?

Key qualifications for Technical Support Engineer typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Engineer?

To improve your chances of getting hired for Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Engineer Job Success

Innovax interview tips for Technical Support Engineer

Here are some tips to help you prepare for and ace your Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the Innovax's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer interview at Innovax, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Innovax's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Engineer Positions

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