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Technical Support Engineer Job Opening In Shah Alam – Now Hiring Virtuozzo


Job description

Virtuozzo is a leading innovator in virtualization and cloud infrastructure solutions, empowering service providers worldwide to build and manage any cloud—private, public, or hybrid—efficiently and cost-effectively.

We pioneered container-based virtualization technologies and actively contribute to foundational OSS projects such as OpenVZ, Linux kernel, Kubernetes, CRIU, KVM, OpenStack, and more.

At Virtuozzo, you’ll be joining a globally distributed support team known amongst our clients as top-tier.

Responsibilities

  • Coordination, troubleshooting and solving reported customer problems in collaboration with customer technical teams and internal teams
  • Performing analysis and evaluations of technical performance and reliability of products, systems, and services based on customer requests
  • Adhering to defined standards and measures for quality and customer satisfaction, managing customer communication according to SLAs
  • Maintenance of the internal and external knowledge base on company’s products and troubleshooting procedures

Requirements

  • Desire to grow as an IT professional with focus on advanced/expert Linux knowledge
  • Ability to work only three days a week with one night shift
  • Understanding of OS structure and Linux configuration skills
  • Operating system installation, configuration, upgrade, and maintenance experience (Linux)
  • Networking and network services (Linux) configuration experience
  • Experience with troubleshooting/monitoring utilities (Linux)
  • English (Upper intermediate or above)
  • Great communication and interpersonal skills
  • Ability to stay calm and focused
  • Docker, Kubernetes, OpenStack experience (would be considered as a plus)
  • Redhat or LPI certificates (would be considered as a huge plus)

With Virtuozzo, You Will

  • Skyrocket your knowledge on how Linux works with the supervision of our trainers and the help of a well-knit team of professional support engineers
  • Find out how Linux used by huge enterprises all over the world
  • Prepare your knowledge base for further career growth with Virtuozzo
  • Be acquainted with our customers to get a boost in your communication skills

What We Offer

  • Remote working model: balancing collaboration with flexibility
  • Comprehensive private medical insurance
  • Professional growth: training budget, certification support, mentorship, and career progression pathways
  • Inclusive, multicultural culture: work alongside talented engineers from across the globe on infrastructure-grade cloud products
  • Employee perks: recognition programs, referral bonuses, and learning initiatives such as book clubs or tech talks
  • Regional impact: contribute to our customers' satisfaction and help our engineering team to pivot

Virtuozzo is an equal opportunities employer and welcomes applications from all qualified candidates.

#J-18808-Ljbffr

Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Shah Alam, Malaysia, highlighting market share and opportunities for professionals in Technical Support roles.

5993 Jobs in Malaysia
5993
224 Jobs in Shah Alam
224
Download Technical Support Jobs Trends in Shah Alam and Malaysia

Are You Looking for Technical Support Engineer Job?

Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Virtuozzo adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Shah Alam. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer?

Key qualifications for Technical Support Engineer typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Engineer?

To improve your chances of getting hired for Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Engineer Job Success

Virtuozzo interview tips for Technical Support Engineer

Here are some tips to help you prepare for and ace your Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the Virtuozzo's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer interview at Virtuozzo, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Virtuozzo's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Engineer Positions

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