Urgent! Technical Support Representative (Mandarin Speaking) Job Opening In Bayan Lepas – Now Hiring Emerson
**In this Role, Your Responsibilities Will Be:**
+ **Creates and routes technical issues for all customers**
+ Handle inbound technical support requests (Phone, Email, Web).
+ Validates customer entitlements and approves exceptions for unentitled customers.
+ Dispatch out-of-TSR scope technical issues to the appropriate support group.
+ Create and manage customer data records within our applications to ensure proper data integrity.
+ **Resolves technical issues for customers across all account tiers**
+ Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
+ Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
+ **Captures and documents knowledge to enable self-service resolution**
+ Learns and adopt Knowledge-Centered Service (KCS) methodology.
+ Enables customers to self-serve by creating and editing Knowledge based articles.
**Who You Are:**
You will partner with customers to ensure their success through broad-based technical support of NI Products.
Technical Support Representatives respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.
**For This Role, You Will Need:**
+ Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field, such as IT, electronic engineering, automotive, manufacturing support or other.
+ OR having 1+ year of experience working in a Technical Support position.
+ Intermediate or advanced Mandarin ( Simplify Chinese & Traditional Chinese) and English level, oral and written.
**Preferred Qualifications that Set You Apart:**
+ Communication – Conveying information and ideas clearly and concisely to individuals.
+ Problem Solver –Responds quickly to resolve customer problems; integrates information from disparate sources to identify underlying causes and find creative solutions; keeps customers informed and provides feedback on actions taken.
+ Technical – Familiar with electronic circuit design concepts and basic electronic instrumentation.
Understanding of essential networking principles and equipment.
Basic knowledge of programming languages.
Strong understanding of technical elements required to solve low-complexity issues.
Basic understanding of core products to solve mid-complexity issues with the help of others.
+ Assimilates Information quickly - Readily absorbs and comprehends new information from formal and informal learning experiences; quickly sizes up new situations or information and isolates the most important elements.
+ Collaborative – Team oriented with the ability to effectively collaborate with peers.
Leverages others’ skills and gains their support by asking for their ideas, opinions, and participation when solving problems, making decisions, and carrying out plans.
+ Customer Focus – Uses understanding of customer needs and the organization’s customer service practices to set priorities, make decisions, and take actions that create customer satisfaction.
+ Hybrid work mode
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow.
We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.
Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.
We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing.
We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more.
Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** : 25027883
Emerson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.
We are committed to providing a workplace free of any discrimination or harassment.
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Bayan Lepas, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Bayan Lepas, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5999 jobs in Malaysia and 131 jobs in Bayan Lepas. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Emerson is currently hiring and seeking a Technical Support Representative (Mandarin Speaking) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Representative (Mandarin Speaking) Jobs Bayan Lepas.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Emerson adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Representative (Mandarin Speaking) Jobs Malaysia varies, but the pay scale is rated "Standard" in Bayan Lepas. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Representative (Mandarin Speaking) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Technical Support Representative (Mandarin Speaking) interview at Emerson, research the company, understand the job requirements, and practice common interview questions.
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