Urgent! Technical Support - Software Engineer (L3) Job Opening In Selangor – Now Hiring Aigens
Job Description Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global names like KFC, Burger King, Starbucks, Shake Shack, Hyatt, and Accor. As a Level 3 Support Specialist at Aigens, you will play a crucial role in our support team, taking ownership of escalated support cases and ensuring timely and effective resolution of complex technical issues. Key Responsibility: Own and manage escalated support cases, providing in-depth technical expertise to resolve complex issues Investigate reported issues, analyze root causes, and develop effective solutions to address technical challenges Collaborate with cross-functional teams across South East Asia to implement remedies and enhancements to improve system performance and functionality Utilize your coding experience, particularly in Java, to develop and implement technical solutions Demonstrate strong expertise in system integrations, with a focus on areas such as payments, to ensure seamless operations across integrated platforms Provide technical guidance and mentorship to junior team members, fostering a culture of continuous learning and development We are looking for someone with: Bachelor's degree in Computer Science, Engineering, or related field At least 5 years experience in a Level 3 support role specialized in CRM or E-Commerce, handling escalated technical issues in a fast-paced environment Proficiency in Java programming and a strong understanding of software development principles Strong knowledge of SQL databases (MySQL, PostgreSQL) and NoSQL databases (Datastore, DynamoDB) - Experience with cloud platforms (GCP, AWS) including compute, storage, logging and networking services - Proficiency with REST API troubleshooting and log analysis to identify root causes Extensive experience in system integrations, with a focus on payment systems and data exchange protocols Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently Strong communication skills to effectively interact with stakeholders at all levels Ability to work independently and collaboratively in a team environment Proficiency in verbal and written English and Chinese (Mandarin or Cantonese) What’s on offer: Competitive salary for the right candidate 5-day work week Friendly and people-oriented work environment Working in a flat culture with talented individuals Join a young and growing brand backed by a great investment team We are excited to welcome a highly motivated individual to join our Team. Aigens is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All applications will be handled in strict confidence and will only be used for recruitment related purposes.
Headquartered in Hong Kong, we specialize in innovative solutions that transform customer experiences and maximize operational efficiency.
As pioneers in mobile ordering and QR code technology, Aigens has been instrumental in steering the digital revolution of the F&B and Hospitality industry.
Our versatile product portfolio—including Kiosk and Mobile Ordering solutions, POS, Payment, Loyalty systems, and Middleware—helps businesses attract more customers, increase order sizes, foster loyalty, and streamline operations.
With rapid growth in the past three years, expanding to 9 regional offices and a team of 150 (and counting), Aigens is shaping the future of F&B and Hospitality technology.
If you are passionate about innovation and want to make an impact in this dynamic industry, join us and be part of our journey.
What your daily work looks like:
Your responsibilities will include investigating reported issues, identifying root causes, and implementing solutions and enhancements to deliver exceptional customer support.Requirements
Benefits
If you meet the above qualifications and are eager to contribute to our organization's success, we encourage you to apply.
We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, genetic information, or any other protected characteristic.
Applicants who do not hear from us within 6 weeks from the date of application may consider their applications unsuccessful.
All information on unsuccessful candidates will be retained for a maximum period of 24 months
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Selangor, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Selangor, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6020 jobs in Malaysia and 136 jobs in Selangor. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Aigens is currently hiring and seeking a Technical Support Software Engineer (L3) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Software Engineer (L3) Jobs Selangor.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Aigens adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Software Engineer (L3) Jobs Malaysia varies, but the pay scale is rated "Standard" in Selangor. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Software Engineer (L3) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Software Engineer (L3) interview at Aigens, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Aigens's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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