Technology Lead Modern Workspace

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• Provide strategic leadership and accountability for a high-performing team, ensuring the delivery of key outcomes aligned with business expectations and service-level agreements.
  
  
• Manage team deliverables with a focus on quality, timeliness, and customer satisfaction.
  
  
• Foster clear, professional communication across all channels (meetings, email, documentation), ensuring alignment with internal and external stakeholders.
  
  
• Proactively engage with customers to understand business needs, develop workspace strategies, and tailor modern IT solutions that drive efficiency and user satisfaction.
  
  
• Oversee ticket and workload management, analyze service trends, and implement data-driven success plans to continuously improve team performance.
  
  
• Act as the primary escalation point for critical issues, including after-hours P1/P2 incidents, ensuring timely and effective resolution.
  
  
• Collaborate with internal LAU and external stakeholders to drive initiatives, support transformation goals, and deliver measurable results.
  
  
• Ensure timely documentation of solutions and processes in the Logicalis knowledge management system to support knowledge sharing and operational excellence.
  
  
• Champion the professional development and mentoring of team members, promoting a culture of continuous learning and growth.
  

Responsibilities:

• Provide strategic leadership and accountability for a high-performing team, ensuring the delivery of key outcomes aligned with business expectations and service-level agreements.
  
  
• Manage team deliverables with a focus on quality, timeliness, and customer satisfaction.
  
  
• Foster clear, professional communication across all channels (meetings, email, documentation), ensuring alignment with internal and external stakeholders.
  
  
• Proactively engage with customers to understand business needs, develop workspace strategies, and tailor modern IT solutions that drive efficiency and user satisfaction.
  
  
• Oversee ticket and workload management, analyze service trends, and implement data-driven success plans to continuously improve team performance.
  
  
• Act as the primary escalation point for critical issues, including after-hours P1/P2 incidents, ensuring timely and effective resolution.
  
  
• Collaborate with internal LAU and external stakeholders to drive initiatives, support transformation goals, and deliver measurable results.
  
  
• Ensure timely documentation of solutions and processes in the Logicalis knowledge management system to support knowledge sharing and operational excellence.
  
  
• Champion the professional development and mentoring of team members, promoting a culture of continuous learning and growth.
  

Requirements:

• Minimum 5 years of experience in a team leadership role within IT services or modern workspace environments.
  
  
• Proven experience in people leadership, performance coaching, and operational excellence.
  
  
• Solid understanding and hands-on experience with:
• Windows Server and Wintel environments
• Office 365 / Microsoft 365 ecosystem
• VMware infrastructure
• Microsoft Azure platforms
• Strong stakeholder management skills with the ability to influence and drive cross-functional outcomes.
  
  
• Familiarity with ITSM tools and frameworks; ITIL Foundation Certification (V3 or V4) required.
  
  
• Excellent problem-solving, communication, and organizational skills.
  

Benefits
As a valued member of ‘Logicalis Asia Pacific MSC ' you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being Unselfish with knowledge, Flexible and Diverse and Give a shout-out and there will always be help
• Pick your own adventure: Our people have moved from Helpdesk to Cloud-Engineering.
  
  Admin to Project/Program Management.
  
  Project Management to Product Development.
  
  If something interests you, we'll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through.
  
  Our people enjoy genuinely impacting change and controlling their professional success.
  
  
• Flexible, modern, working arrangements: A hybrid working model that allows for a balance of productive remote working and in-person collaboration.
  

Do I need to meet all the requirements to apply?
No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements.

In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do.

We can teach the specifics of the job.

What we can’t teach is Character – ie Confidence, Capability, Curiosity.
About us:
We are Logicalis, Architects of Change.

We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise.

Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees.

As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems.

With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.
For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process.

If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Human Resources Services

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Required Skill Profession

It & Technology