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Urgent! (Urgent Hiring)Customer Service Technical Support Executive Position in Petaling Jaya - Confidential

(Urgent Hiring)Customer Service Technical Support Executive



Job description

Overview

Join to apply for the (Urgent Hiring)Customer Service Technical Support Executive role at Agensi Pekerjaan JobScoper Sdn.

Bhd.

This range is provided by Agensi Pekerjaan JobScoper Sdn.

Bhd..

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

  • Act as the primary point of contact for customers needing technical support via phone
  • Troubleshoot, diagnose, and provide effective solutions for customer issues
  • Maintain and update databases while ensuring system security
  • Analyze customer feedback to identify trends and suggest product improvements
  • Guide customers through step-by-step instructions to resolve issues efficiently

Qualifications

  • Minimum 1 year experience in customer service or technical support (BPO, IT, or related industry preferred)
  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication skills in English & Mandarin or English & Bahasa
  • Ability to work in a fast-paced, dynamic environment

Benefits

  • Annual Leave and Sick Leave
  • EPF/SOSCO
  • Training Provided
  • Allowance Provided
  • 5 working days
  • Near to LRT Ara Damansara Station

Job details

  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Human Resources Services

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Required Skill Profession

Management & Operations



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