Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Voice Team (Mandarin Speaker).
Malaysia Jobs Expertini

Urgent! Voice Team (Mandarin Speaker) Career Opportunity with RecruitifyHR in Malaysia

Voice Team (Mandarin Speaker)



Job description

At Recruitify HR, we do more than just fill vacancies — we unlock potential.

Based in Malaysia & the Philippines, we are a people-first recruitment agency on a mission to connect exceptional talent with forward-thinking organizations across Southeast Asia and beyond.


Whether you're a startup scaling fast or an established enterprise looking for your next game-changer, our team delivers tailored hiring solutions that blend local insight with global recruitment standards.

From executive search and permanent placements to contract staffing and HR consulting, we help businesses build teams that drive growth, innovation, and impact.


What sets us apart?

Deep industry networks across tech, finance, healthcare, manufacturing & more

Agile, data-informed recruitment strategies

A commitment to diversity, transparency, and long-term success


At Recruitify HR, we don’t believe in one-size-fits-all.

We partner closely with clients and candidates to ensure the right fit — culturally, professionally, and strategically.


Let’s build the future of work, together.

The Role

(WFH -Employees will work from home after 3 months of onboarding)

Location: Kuala Lumpur Sentral Malaysia. 


total Salary : RM4,100

(Basic RM 3,300 + RM 500 Shift Allowance + KPI RM300

Project: Taiwan market

Function: Live Operations

Benefit: 19 days annual leave, 14 days MC.

Joining date: 11th August 2025

Headcount: 34

Shift: 24/7 Rotational shift

Education: SPM holder and above

Work set up: Work from home policy - Employees may work from home after onboard 3 months,

Double pay for public holidays.


ROLE POSITIONING AND OBJECTIVES   

Service Executive (SE) is responsible for answering incoming transactions, solving order related problems and providing quality service that exceeds customer’s expectation via chats.

An SE is required to represent the organisation appropriately to all customers and partners.


WHAT YOU WILL OWN:

  • Assist customer issues via chat with excellent quality customer service.
  • Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
  • Listen attentively to customer needs/concerns and demonstrate empathy while maximising opportunity to build rapport with the customer
  • Perform proactive follow up with other support team members to ensure efficient resolution to customer requests. 
  • Develop excellent product knowledge to enhance customers’ experience and support. 
  • Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
  • Handle complaints, and provide appropriate solutions and alternatives within the allocated time.
  • Grow as part of Live Operations in line with our client values and COE principles.

Ideal Profile

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

  • Fresh graduates are welcomed. 
  • With at least 1 year working experience in customer service field 
  • Must possess customer-centric commitment
  • Well versed in local language 
  • Preferably with strong computer navigation skills 
  • Familiarity with Google Suite
  • Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
  • Typing speed of at least 40 wpm with 95% accuracy

What's on Offer?

  • Flexible working options
  • Leadership Role
  • Opportunity within a company with a solid track record of performance


Required Skill Profession

Information And Record Clerks



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Voice Team Potential: Insight & Career Growth Guide