Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Experienced Associate HRMS L1 Client Support.
Malaysia Jobs Expertini

Urgent! Experienced Associate - HRMS L1 Client Support Job Opening In Kuala Lumpur – Now Hiring PwC

Experienced Associate HRMS L1 Client Support



Job description

Description

& SummaryAt PwC, our goal is to ensure organisations are ready to build trust in the marketplace through a prepared workforce.

PwC’s community of solvers combines extensive strategic knowledge with practical implementation experience to help businesses and their people thrive amid uncertainty.

Our Workforce team collaborates closely to unleash the full potential of an organisation’s people, building market trust and delivering sustained outcomes.



A career with our Workforce team offers you the opportunity to guide organisations in strategically planning their future HR needs while addressing immediate HR challenges.

We integrate HR functions and technology capabilities to facilitate organisational transformation, offering flexible solutions tailored to specific client requirements.



Joining us means becoming a key member of a team dedicated to automating and optimising HR processes for businesses.

You will help implement cutting-edge solutions that revolutionise HR management, promoting a tech enabled, human-centric approach to enhance employee connectivity and interaction.

We are seeking a dedicated and detail-oriented HR System Support and Project Coordinator to join our team.

This role is pivotal in ensuring that our clients receive exceptional service and support related to our HR systems and services.

The successful candidate will be responsible for understanding customer needs, providing timely support, and coordinating with the IT team to manage HR system projects effectively.

Key accountabilities

Customer Understanding and Support

  • Develop a deep understanding of customer needs, desires, and challenges related toour HR systems.

  • Provide expert guidance and support to clients concerning our HR system andservices.

  • Client Communication and Issue Resolution

  • Handle and respond to client feedback, emails, and inquiries professionally andpromptly.

  • Collaborate with the IT team to address and resolve client issues efficiently.

  • Feedback and Documentation

  • Record and document client feedback and system issues accurately.

  • Maintain comprehensive records of all interactions and resolutions.

  • Project Coordination

  • Coordinate and collaborate closely with the IT team to plan and initiate HR systemprojects with clients.

  • Develop and manage project timelines to ensure alignment with both internal andclient requirements.

  • Requirements and Data Management

  • Clearly document all system requirements and specifications.

  • Oversee data migration processes, ensuring accuracy and integrity.

  • Key Competencies

  • Customer-focused approach with a commitment to delivering high-quality service.

  • Strong problem-solving skills and ability to work collaboratively with cross-functionalteams.

  • Ability to work in a fast-paced environment and manage time effectively.

  • Skills, experience and qualifications

  • Recognized University Degree in Computer Science/Information Technology or related discipline.

  • At least 1 to 2 years of experience in customer support role with at least 1year of experience using HR Systems.

  • Proven experience in customer support, project coordination, or a related field.

  • Strong understanding of HR systems and services is preferred.

  • Ability to manage multiple tasks and projects simultaneously.

  • Detail-oriented with strong organizational skills.

  • Proficiency in documenting system requirements and processes.

  • Experience in data migration is a plus.

  • Ability to be accurate and detail-oriented in all tasks.

  • Ability to work well with others and independently when needed.

  • Willing to explore and expand knowledge on an on-going basis.

  • Willing to work based on the client's business work days and office hours.

  • Education

    Degrees/Field of Study required:Degrees/Field of Study preferred:

    Certifications

    Required Skills

    Optional Skills

    Accepting Feedback, Active Listening, Communication, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Optimism, Payroll Accounting, Payroll Legislation, Payroll Management, Payroll Software, Payroll System Optimization, Payroll Taxes, Payroll Tax Preparation, Tax Compliance, Tax Services, Teamwork, Well Being, Withholding Tax

    Desired Languages

    Travel Requirements

    Available for Work Visa Sponsorship?

    Government Clearance Required?

    Job Posting End Date

    March 31, 2026


    Required Skill Profession

    Information And Record Clerks



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Experienced Associate Potential: Insight & Career Growth Guide