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Urgent! Inbound Sales Representative - Vietnamese - KL Position in Petaling Jaya - Teleperformance
Overview
The Technical Support Specialist provides timely support to customers through available communication channels (email and chat)
Qualifications
Education background:
• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
Work experience:
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a ‘must’ but would be a distinct advantage
Required Interpersonal Skills:
• Must be tech savvy and interested in the customer’s products and platform features
• Ability to meet sales targets, while providing a stellar customer experience
• Strong capability of transitioning support calls to solutioning sales opportunities
• Proven ability to promote and build extraordinary customer rapport
• Multitasking and computer navigation abilities
• Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
• Coachable, learner mindset, ability to take feedback and proactively apply it to improve results
• Self-driven to achieve targets and deliver superior service
• Must be able to speak, read and write the required language to support
Preferred requirements:
• 3+ years sales experience in a consultative selling role
• Solid understanding of client products/services
• Experience in B2B consultative sales, relationship building and using CRM systems
• Experience owning and/or operating a small and/or midsize business (SMB).
• 1+ years’ experience in a commission, bonus, and/or metrics-driven environment
Technical Skills:
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office
• Experience in Customer Support / Technical Support will be added advantage
• Have basic understanding on HTML and Java will be added advantage.
Responsibilities
• Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction
• Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
• Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate
• Troubleshoot client products as needed to resolve each call the first time
• Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales
• Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment
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Unlock Your Inbound Sales Potential: Insight & Career Growth Guide
Real-time Inbound Sales Jobs Trends in Petaling Jaya, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Inbound Sales in Petaling Jaya, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9309 jobs in Malaysia and 1072 jobs in Petaling Jaya. This comprehensive analysis highlights market share and opportunities for professionals in Inbound Sales roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Teleperformance is currently hiring and seeking a Inbound Sales Representative Vietnamese KL to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Inbound Sales Representative Vietnamese KL Jobs Petaling Jaya.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Teleperformance adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Inbound Sales Representative Vietnamese KL Jobs Malaysia varies, but the pay scale is rated "Standard" in Petaling Jaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Inbound Sales Representative Vietnamese KL typically include Sales Representatives, Wholesale And Manufacturing and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Inbound Sales Representative Vietnamese KL interview at Teleperformance, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Teleperformance's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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