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Urgent! IT Technical Support Assistant Manager Job Opening In Seberang Perai – Now Hiring Max System Solution

IT Technical Support Assistant Manager



Job description

Responsibilities

  • Assist and report to the Business Operation Manager (IT) in managing the technical support team.

  • Assign tasks, set priorities, and ensure that team members have the necessary resources to perform their duties effectively.

  • Provide technical assistance and support to end-users, resolving complex issues that cannot be handled by the support team.

  • Investigate and analyze recurring technical issues to identify root causes and implement preventive measures.

  • Stay updated on the latest technologies, industry trends, and best practices to enhance the quality of technical support services.

  • Assist in the administration and maintenance of IT systems, servers, networks, and other infrastructure components.

  • Maintain accurate and up-to-date documentation of support processes, troubleshooting steps, and knowledge base articles.

  • Collaborate with external vendors and service providers to ensure timely resolution of technical issues and adherence to service level agreements.

  • Develop and deliver training materials and workshops to enhance the technical skills of team members and end-users.

Requirements

  • Possess at least Diploma/post Graduate Diploma/ Bachelor’s Degree in Computer Science/Information Technology or equivalent
  • Candidate must be a Male & Chinese and able to speak and read in Mandarin (As require liaising with Mandarin speaking clients due to work nature)
  • At least 2-3 year(s) of working experience in the related field is required for this position
  • Strong technical knowledge, strong networking capabilities and relationship management skills
  • Ability to prioritize tasks and work under pressure and a strong team player.

  • MUST be willing to work in Butterworth, Penang

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Required Skill Profession

It & Technology



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