Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Product Support Engineer: APAC (Remote).
Malaysia Jobs Expertini

Urgent! Product Support Engineer: APAC (Remote) Job Opening In Shah Alam – Now Hiring Telnyx

Product Support Engineer: APAC (Remote)



Job description

Senior Manager, Technical Recruiting at Telnyx

Telnyx is an industry leader building a private global multi-cloud IP network and hyperlocal edge technology through intuitive APIs. We are transforming and modernizing connectivity, investing in pioneering technologies, and fostering a culture of continuous learning and growth.

We are seeking passionate individuals who want to contribute to an industry-shaping company while advancing their own skills and careers.

The Role

As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology.

You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases.

Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls.

This is a unique opportunity to join our team and make a difference in a growing, innovative company.

In This Role You Will

  • Monitor operational pager alerts in an efficient and timely manner.

  • Improve customer self service through better processes and documentation.

  • Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.

  • Liaise with your technical peers for resolution of escalated cases.

You May Be Fit For This Role If You Have

  • Strong customer-focus, interpersonal and communication skills.

  • Excellent listening and questioning skills, with the ability to interact confidently with clients to assess problems and explain solutions.

  • Continually looking to solve problems and understand issues and requirements to provide solutions.

  • Outgoing and socially interactive; a self-starter who can take initiative.

  • Ability to balance daily workload and multi-task across priorities.

What We Value

  • Experience in a product support/application role.

  • Voice over IP experience with the SIP signalling protocol or other related telephony protocols.

  • Understanding of general web technologies such as API/SDKs.
  • Confidence with technology and the Internet.

  • Natural curiosity and experience applying technology to resolve customer issues.

Technologies We Use

  • Languages: Python, Java, Elixir, Scala, Go, Angular, and React.

  • Open-source technologies: Cassandra, Spark, ElasticSearch.

  • Build tooling: Docker, Consul, Jenkins, Ansible, GitHub, Kubernetes.

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • Software Development

Referrals increase your chances of interviewing at Telnyx.

Get notified about new Product Support Engineer jobs in Malaysia.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

#J-18808-Ljbffr


Required Skill Profession

Engineering



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Product Support Potential: Insight & Career Growth Guide