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Quality Manager - Penang Job Opening In Bayan Lepas – Now Hiring Teleperformance


Job description

Qualifications

Requirements:

  • Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams
  • 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors.

    etc.)
  • Proven track record of collaborating with cross-functional groups to produce results
  • Demonstrated ability to perform well in a rapidly changing and extremely global team
  • Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required a plus
  • Excellent communication skills
  • Strong critical thinking and exceptional problem-solving skills
  • Proven track record of breaking down complex process and identifying key pain points in order to deliver business improvements at the regional or global level
  • Passion for our mission of ensuring a world class support experience for our community
  • Quality certification (e.g. Lean Six Sigma, TQM, etc.) a plus
  • Responsibilities

    Lead and manage a QA team - introduce and manage initiatives related to quality assurance audits, drive audit automation and efficiency, effective client and program level engagements, work with the operations leaders to drive ops quality improvement.

    Actively use Lean 6 Sigma in projects to completion and quantification of impact.

    Collaborate with Training using data analysis to identify areas of opportunities to introduce training or coaching to further improve quality in operations.

  • The Quality Manager will be responsible for setting and driving the Quality strategy within the programs in KL/PJ site and in accordance with the Teleperformance BEST QA standard.

    He will drive continuous improvement within the programs he supports.
  • Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    Unlock Your Quality Manager Potential: Insight & Career Growth Guide


    Real-time Quality Manager Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Quality Manager in Bayan Lepas, Malaysia, highlighting market share and opportunities for professionals in Quality Manager roles.

    22602 Jobs in Malaysia
    22602
    385 Jobs in Bayan Lepas
    385
    Download Quality Manager Jobs Trends in Bayan Lepas and Malaysia

    Are You Looking for Quality Manager Penang Job?

    Great news! is currently hiring and seeking a Quality Manager Penang to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Teleperformance adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Malaysia laws and regulations

    What Is the Average Salary Range for Quality Manager Penang Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bayan Lepas. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Quality Manager Penang?

    Key qualifications for Quality Manager Penang typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Quality Manager Penang Job Success

    Teleperformance interview tips for Quality Manager   Penang

    Here are some tips to help you prepare for and ace your Quality Manager Penang job interview:

    Before the Interview:

    Research: Learn about the Teleperformance's mission, values, products, and the specific job requirements and get further information about

    Other Openings

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    Final Thought:

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